I just wasted half my morning digging through people's profiles trying to find something, only to randomly stumble on the real answer buried in a random comment under a half-related post. I feel like I spend hours each week sifting through Confluence, I know there's valuable stuff in there, but the search is impressively useless, and the people who actually know how anything works are either impossible to reach or long-gone contractors. Am I losing it, or is this just how it is everywhere? I'm at a F500 company, so nothing's changing here anytime soon, I’m thinking of jumping ship.
Regardless, Is this a solved problem? What are the common failure modes of knowledge management systems like Confluence in large organizations, and what are some strategies or alternative tools that have successfully combated this? There’s no way that no one has solved this.
yamatokaneko•12h ago
I don’t have a clear answer, but I think the future lies in automatic capture + AI search, not manual input + folder systems.
For us, once we started recording all meetings, the voice conversations became searchable. I'm looking forward to the same kind of AI-first approach for written docs too.
NanaAmun•12h ago
shadag•11h ago
shadag•11h ago