frontpage.
newsnewestaskshowjobs

Made with ♥ by @iamnishanth

Open Source @Github

Open in hackernews

Ask HN: Anyone know how to reach Cloudflare support?

7•OhMeadhbh•15h ago
So I have a paid account w/ CloudFlare, but I can't seem to reach their support people.

I've also noticed that half the Internet is blocked from my IP. Not sure why. Work uses BT to distribute customized Debian images, though as far as I can tell none of these images have copyrighted material in them. Maybe my ISP is telling CloudFlare I'm a bad person me 'cause it sees BT and doesn't care that it can't find evidence of copyright infringement?

So about half the time, the CloudFlare dashboard is blocked with a message saying I should email the site I'm trying to reach and get them to unblock me. But it's CloudFlare I'm trying to reach and their support people don't respond (even if I try to email them.)

I mean... I guess it's time to move to Akamai. But CloudFlare's still poisoned my IP.

Also... seems like if a CDN is going to block access to a site's data and say "email the site to get access restored" they would have an email address you can use to do that. If I have to go to the web site to find out what the email address I have to send a message to and that site is blocked...

Am I supposed to pay CloudFlare for the privilege of not being blocked by people who use their service? Has it become a protection racket?

Anyway... if anyone knows how to get ahold of CloudFlare support, maybe by phone(?), that would be appreciated.

Comments

jgrahamc•15h ago
I've sent this post to some folks at Cloudflare.
OhMeadhbh•15h ago
thx! just noticed it's happening with my personal account as well (a free account for my vanity site) so it looks like my IP address (or maybe my small ISP's ASN) got blackholed.
OhMeadhbh•15h ago
Looks like it's better now... I can get back into the dashboard for work and personal accounts. (And I double checked against https://jgc.org/ and https://www.amctheatres.com/ as random sites behind CloudFlare, and they seem to work.)

I don't know if it's cause some support person saw John's request or if it was just a random thing that fixed itself. But if say... one third of the top 1000 web sites are behind CloudFlare and CloudFlare only has five-nines, that probably means tens of thousands of people are getting false positives every day.

I understand wanting to defend against bad guys, but if there's no way to contact CloudFlare support because CloudFlare blocked you from contacting their support... Though... yeah... I was able to get in to the support portal on my mobile phone. There's got to be a better way.

I'll likely be at IETF 124 if any CF folk want to spitball ideas about making the experience less bad.

dknecht•15h ago
Can you email cto@cloudflare.com with details and will get escalated.
OhMeadhbh•12h ago
Just as a FYI... I got an email back from CF's CTO. So... at least they're looking into it. I'm on a smaller ISP and I wonder if their AS got blackmarks for not sufficiently blocking spammers or botnets.

And if this happens to you, be sure to record as much data as you can. I sort of spaced and didn't record the Ray ID on the error page. I think that would have helped a great deal in debugging the problem.

And yes... their AI generated response is sort of horrible, but... well... it's an automated response. I'm not going to ding CF for that. Everyone's automated responses are horrible.

I went into this wanting to be uncharitable to CF, but they seem to be taking it serious, so kudos to them.

[Edit. Lol - didn't look close enough. I think dknecht is the current CTO. So... props to you for taking it seriously.]

Ask HN: Who is hiring? (August 2025)

189•whoishiring•18h ago•216 comments

Ask HN: Who wants to be hired? (August 2025)

90•whoishiring•18h ago•197 comments

I launched 17 side projects. Result? I'm rich in expired domains

353•cesargstn•2d ago•249 comments

Ask HN: Is true democracy possible in online tech communities?

11•ff12wq111•7h ago•32 comments

Ask HN: How do you avoid job hunting burnout?

13•b8•11h ago•9 comments

Ask HN: Who Is Looking for a Cofounder?

24•dontoni•16h ago•11 comments

Nova: A New Web Framework for Erlang

65•taure•1d ago•26 comments

Ask HN: Is "messaging systems specialist" a real job title or niche?

6•pella_may•10h ago•1 comments

Ask HN: Best AI Automation Platform

3•franze•13h ago•1 comments

Ask HN: Which software companies hire people in Africa for remote work?

6•DanieleProcida•20h ago•2 comments

Ask HN: AI Chat Agent vs. Traditional Personal Website?

4•JaiRathore•14h ago•4 comments

Ask HN: Anyone know how to reach Cloudflare support?

7•OhMeadhbh•15h ago•5 comments

Claude Code weekly rate limits

600•thebestmoshe•4d ago•702 comments

Ask HN: What are you working on? (July 2025)

258•david927•5d ago•845 comments

Ask HN: Startups, 0 Stability – Is It Time to Move on from Tech?

7•OulaX•21h ago•7 comments

Comparison Between Sync Engines

2•belchiorb•1d ago•1 comments

Has AI coding gone too far? I feel like I'm losing control of my own projects

13•Shaun0•2d ago•11 comments

Has any YC founder ever gone to jail for startup-related crimes?

8•TeslaK20•1d ago•3 comments

Tell HN: Add "NSFW" words in your Google query to avoid AI summary

22•behnamoh•3d ago•19 comments

Ask HN: How will the OSA affect small Mastodon instances?

29•Digit-Al•3d ago•15 comments

Ask HN: Are developers sad about AI writing more of their code?

13•JFerreol_J•1d ago•21 comments

New budget financial API, based on EDGAR data

7•jgfriedman1999•1d ago•5 comments

Warp.dev Terminal – Overpriced, Buggy, and AI-Sabotaged My Code

56•MistermanX•5d ago•39 comments

Google Maps Reviews in Germany Are Basically Dead

32•tahaygun•2d ago•21 comments

Ask HN: Small Utility App Monetization

5•mywacaday•1d ago•0 comments

Ask HN: Local LLM agents on Jetson/RPi without a heavy runtime

3•takuya_h•1d ago•3 comments

Ask HN: Advise for technical solo founders trying to secure venture capital?

5•siva7•1d ago•4 comments

Ask HN: Catching Up with Current Datacenters

3•Damogran6•1d ago•7 comments

Ask HN: State of the art with local LLMs and agents

4•prmph•1d ago•2 comments

Tell HN: Google Denies OS Support for Pixel from Non-Licenced Retailer

10•riedel•2d ago•0 comments