You've reached the end!
I can't change the domain without contacting their support or paying another $2400. When I open a support ticket, their portal shows 'Unable to find your account' and tells me to open another support request for it.
All support tickets are closed automatically by their "AI" which points to the same article that says open a ticket.
Is shaming them on Twitter my only option left?
Just because someone has a CS degree doesn't mean they actually know what they're doing.
Had a similar situation happen with another company. Went to take them to small claims but the judge threw it out because of the arbitration clause. We then spent months and many resources but were unable to continue because we couldn't successfully contact their arbitrator to proceed with the dispute. Long story short, we wrote it all off as it was becoming too expensive both with time and resources.
This is all by design, and admittedly, a clever way for companies to do what they do.
They can only enforce that contractual agreement IF THEY SHOW UP TO COURT. Which costs them money, which means they will pay OP's issue attention which is what OP wants anyway as a resolution. Win/win.
In your case you wanted a cash settlement. In OP's case they want a resolution. Apples Vs. Oranges.
edit: Looks like someone at Cloudflare responded to OP's issue below anyway.
Maybe just have a script follow this infinite loop?
jsheard•12h ago
Shaming them on here works better, if you get to the frontpage then their CEO or CTO will probably show up to defuse the situation.
thekonqueror•12h ago
iruoy•12h ago
@jgrahamc (former CTO, now board member)