I think this problem should be solved politically/legally first, technology can easily track money as you know.

How are scammers able to operate bank accounts without leaving any traces, and why don’t the police and banks have the power to reverse transactions that are obviously fraudulent.

There are only 3 countries neighboring Cambodia. It could help to mention the country as different countries have different guarantees.

The thing you can do right now is to try and get hold of someone in the bank that can freeze the flows, for the possibility of returning the money. Otherwise, not much can be done.

Unfortunately I don't have any advice for recovering the money, as that's just so far outside of my knowledge field.

This may not help, but you have my utmost sympathy. An elderly lady that I know recently lost her husband and her only son, and got scammed out of much of her savings by people exploiting her horrible circumstances. She had to come out of retirement and go back to work because of it.

I think crimes like this are among the most evil you can commit to people. I really wish that law enforcement organizations would chase these down and prosecute as aggressively as they would if there had been a murder or something committed. They are fully capable of doing so when it's something that they care enough about, but they just don't seem to care about people like your mother and my friend. It breaks my heart and I really wish I could do something about it as well.

I don't have any solution for you, but I'm really sorry for this happened to you. It makes me really sad. I hope you get justice legally.

First off, I'm sorry. I went down this road with my godmother, $300k still unrecovered, despite lots of information documented.

How did the money actually leave her account once they had access? Was it wired?

Unfortunately the solution for you right now is to focus on rebuilding and acceptance. This is a massive problem, you aren't alone, and it's a reminder that there are shitty people in this world. There needs to be an alert and approval mechanism for outbound wires that older people can be strongly encouraged to set up. Sons and daughters can be notified if there's a massive outbound wire pending and intervene -- scammers are often posing as these people.

Every country needs a digital firewall so outside scammers and scammers can't harass its citizens. This is the primary reason for borders in the first place: allow police to enforce a countries laws.

It's interesting that in our digital age there are tens of thousands of text editors emerge every millisecond but hackers won't do any project that would help their own people to build robust communities and educational platforms, that would teach everyday (cyber)security and computer/tech skills.

It's a growing threat everywhere. Here in Russia it's nearly always in the news. They can even trick a person into selling expensive property (real estate) and then steal the money.

One thing is the government must act. These calls are mostly done from abroad. Phone companies can implement some protective measures. Banks too need to watch for common patterns (doesn't always help because scammers talk the victim around the checks). The society as a whole needs to get aware. What a single person could do is to keep contact with the relatives. I've read an expert report on one such case; the author wrote that even a single close someone could break the trance and stop the scam. In that case the victim happened to be a popular singer seemingly never alone, yet as it turned out she actually was a lone old lady with not a single confidant close enough for more than a month.

She was, of course, shattered with what happened (she lost close to $3M), but after some time in one if her interviews she said: "I will survive". She said it in Russian and did not comment on the phrase further, it must be too personal. Yet of course she meant that song. The song helps her. The song's story is different, but the emotion is same. We have all our love to give. A hard hit will do good if it makes us to commit on that.

I'm sorry this happened to you and your family.

1. Get police reports 2. Use the police report to start an issue with the bank 3. Work with a lawyer and escalate through the courts.

Do all of these things. Don't let the bank staff dissuade you from getting a lawyer involved now.

There is a second "thing to do" which is to regather yourself. You seem to feel, justly, as if your house was robbed. Take care of yourself as if that was true. Do a personal security audit if that is the sort of thing that makes you feel better. Journal, meditate, pray, etc as appropriate.

No defense is perfect and complete. That doesn't mean the defenders stop trying.

(If you're OP: this is not a solution per se but more of a generalist rant; just so you don't waste critical time)

People talk about changing laws or technical solutions, but the inconvenient truth is that technically literate people should peer-pressure nearby friends/family/etc. into being more aware of such possibilities. I've done so, to the extent that some people find it ether borderline schizophrenic/paranoid (to my "luck", I live in an ex-communist country, where most people are usually skeptical in many contexts with strangers; so this group of people is relatively small).

People who know better bear a responsibility towards helping others who don't; towards those who are too kind (or naive) for their own good; Even though I'm the "tech guy" in my close circles (family, friends,etc.) like many here, I often do the >opposite< of what other "pro-technologists" do these days: I don't encourage people, especially the older generation OR the more tech-illiterate ones to use more technology, because it is obvious that doing so "injects" another vector of attacks into their lives. More often these days this is not possible, everything gets digitalized to the detriment of such groups, but this also delves into the politics of keeping "older options" (cash, paper trails, etc.) available even if digitalization happens. Often times the older options are more secure, though obviously less convenient.

This is a non-solution, yes, but it is the correct way to approach this (imo), as more and more places LEGALLY force digitalization of different institutions(banking, gov. agencies, etc.) which inherently either add, or worse, completely shift the risk into virtual spaces. This is why a "legal" solution is more often than not either a slow one or a completely pointless one. It will always be an arms-race between scammers(which operate more effectively[in theory] due to their decentralized nature) and the gov./banks/etc., which operate in a more centralized fashion, thus demanding and imposing more control above all included parties. A legal way will always demand more than it's worth.

I digress from my shift into politics, but bottom line is this: don't let your peers/family/closed ones get into these situations. If you have "an authoritative" voice regarding tech, use it to first cultivate awareness regarding dangers, before cultivating hype/or anything else. (Obviously not talking about anyone specifically, but the whole "geeksphere" as a whole)

Good luck to you and your family.

Sorry to hear this. From where I am (India), there’s hardly anything that you can do because it’s likely that the ones with power won’t do anything. As an individual, you can only focus on yourself and those you know and try to educate them as much as is possible.

These kind of scams have become a huge problem in India (look up “digital arrest” scams). People of all backgrounds and age groups have lost a lot of money (to put it in US dollar equivalent amounts, imagine a person losing few hundred thousand dollars to a couple of million dollars). There is nothing like “digital arrest” in Indian laws. The government has tried to warn people about this.

The larger problem seems to be a combination of factors across disinterested entities:

1. The police aren’t interested in solving these (there’s a separate division for cybercrime). Filing a formal report is usually thwarted and avoided by the police. Even if they show some interest, it always involves paying them fat sums of money. There’s no guarantee that they can recover the money.

2. The banks aren’t interested in solving this. It seems like specific bank branch managers are involved and just stand by allowing large transactions (like cash withdrawals) to just be approved without raising any questions or concerns. All the talk by banks about “risk management” (alongside compliance matters) goes out the window just for the victims of these scams.

3. With SMS OTPs being common and the scammers recruiting some locals to run SIM farms/phone farms, the telecom companies aren’t interested in solving issues within themselves either. Though there is a limit of nine phone numbers (total) per person in India, and though there is on paper a KYC process (including a live video) to get a phone number, the telecom companies have systems and employees who can provide numerous numbers based on stolen or fake IDs.

4. The government is a bystander and appears helpless. Instead of creating laws and enforcing existing laws, it focuses on some awareness that these scams are not genuine.

5. The Supreme Court finally ordered CBI (the Indian equivalent of FBI) to investigate these scams.

So there you have it: none of the entities involved has any interest or will to do something about the problem. There will always be excuses that the scammers are in another country.

I'm so sorry to hear this. The best thing you can do is help to educate people, maybe create an organization that can work with other organizations to target youth and senior knowledge. Before they passed both my grandmothers had seen many similar scam efforts that targeted them. One of my grandmothers was way too knowledgeable and crafty to fall for it, even pleas like, "Grandma, I'm in jail and need help..." absolutely failed in practice. For better or worse, my other Grandmother had been scammed a couple times and towards the end of her life didn't have the finances to scam any more from, living with my mom and her sisters.

Unfortunately the scams themselves range from amazingly complex to what should be really easy to spot. I make it a rule to NEVER give personal information to someone that calls me unexpectedly, at least nothing that isn't already effectively public information. Annoying when your doctor's office has an automated system that calls and the first thing it does is ask for your social security number... My response is "nope, not doing it" and that's what I told anyone that would listen at that office every visit... it's training people to get scammed.