When my family would go shopping, the cashier would invariably ask "Did you find everything OK?" and my father deduced that this informal polling was actually so that they could figure out when a large percentage of people answered "Yes", they would then go and reconfigure ("upgrade") the store, rearranging all the shelves and products, so that the regular customers could not, in fact, "find everything OK".

Because for any store, or any shopping mall or city, for that matter, the worst kind of shopper is the one who knows what he wants, makes a beeline for that product, picks it off the shelf and checks out, without having any opportunity to get lost and see other aisles, other shelves, and other products that he doesn't need, but may decide to purchase nevertheless.

I have a brother (iPhone user) and father (Android user) who both hate updating their phone operating systems.

I have a mother who uses a desktop to log into her MyChart and VA health systems, and I often have to help her figure out how to log in.

I'm adaptable, but I do lament when features are taken away or made worse.

It's like the phrase "user friendly" has been made into something to avoid.

Microsoft is perhaps the worst offender in this regard. Every update to Windows makes it worse in one way or another, and it's become quite exhausting.