I’m convinced I get more “deals” (temporary discounts) from Uber without Uber One/after canceling it, which offsets the benefits from Uber One.

I don’t see those deals on Uber Eats so it feels like the real value of Uber One is for heavy Uber Eats users.

PS. Worth going through the cancellation flow when you are up for renewal as they will probably offer you 50% off Uber One.

  > Users can be forced to navigate as many as 23 screens and take as many as 32 actions to cancel. 

I complain about dark patterns _a_lot_ but this one takes the cake!

> Some users are told they have to contact customer support to cancel but are given no way to contact them

A company can save a lot of money by not handling edge cases.

I was always able to cancel very easily. I’ve done so many X free months of Uber One and it’s been so much easier than cancelling any number of other subscriptions (NYT has still been my worst experience on that front). I’m surprised to see that as a complaint tbh.

Anecdote:

Uber Eats markets a 2 for 1 deal that I would have only ordered due to the deal. They always add both items when you take the deal to the cart, but they suddenly changed it. I didn't realize I had to manually add both, and only had one delivered. I called them up and they only refunded a portion, and not the whole thing without accounting for the fact that it was an opportunity cost for me. I would have just bought something else, or not at all. It's tin-foil hatting, but they coerced a purchase imho.

Similar to CA's requirement for online cancellations if a subscription is purchased online, there should be a rule that requires the same amount of steps to cancel as it takes to subscribe.

Yes it could still be gamed, but anyone who's worked on user funnels knows that every added step reduces conversion, so it would be self-balancing.

I use virtual credit cards for most of my subscriptions. If I can’t cancel via normal means, I cancel the card. We can do this the easy way or the hard way.

Can’t say whether this is the recommended method for all services but it works for me.

I’m disabled and rely heavily on food delivery apps and stopped using uber/postmates about a year ago. I somehow got tricked into paying $40 on a $6 order. I went back through the flow to see where I messed up, the screen did show my order amount that I expected, but after many many emails and messages with support, this discount didnt apply because I didn’t hit some “minimum” on the order, so they went ahead and charged the full amount (not what was displayed, or if it was, was done in an extremely dishonest/obfuscated way).

I am far from a novice computer/device user. you’re already making a decent amount of money off me and the slave labor wages you pay your workers, why try to aggressively milk every penny I have? I stopped using it after their joke of an outsourced customer support would not do anything but run me in circles. How much did losing my business cost them in revenue vs. the blatant petty theft in dark patterns would have gained? There has to be a day where all these user hostile apps triggers some response from people like “no, enough of this.”

Buying a few million worth of Trump coins will make that go away.

Here I assumed I just fat-fingered something when doing an Uber. I never sign up for the recurring charge stuff and recently saw the UberOne subby and canceled it.

I guess now I'll be a party to the class action and get a gift card in 10-12 years from this BS. Neat!

The latest dark pattern in all these apps is that they will mess up your order/ride and then "refund" you in the form of account credit. There's no way to actually get your money back. Trying to contact support results in an endless loop of help screens and chatbots. If you are able to figure out the magic combination of options that will get you to a support agent they will say "sure we will refund your money" but that is still only going to your app account. The last time I had an issue I literally had to ask them 3 times "I want you to confirm that you are refunding my credit card the amount it was charged" for them to finally agree to it. It is crazy what they can get away with.

UberOne is why I almost never use UberEats any more and instead use a local competitor.

Shortly after it was introduced it seemed every order of mine would get surprise delayed after pick up as the driver would have to first drop off a different order at >90° different direction from me, no doubt for the user who would get priority for being on UberOne.

I don’t order food often enough to justify a subscription, so I just switched to Mr D(elivery), a local South African company where the delivery time is at least almost always consistent. I also feel a bit better about less of the money leaving the country.