But I've always wondered why people think this is how investment vehicles work. I monkeyed around with stock market bets and even Robin Hood allows you to cash out of your positions.
Coinbase supported direct bank withdrawals well before they launched their crypto debit cards.
Are you sure you didn't fall for a scam version?
Yet he's a bit urban edgy here, and the staging is like it's an impromptu social media reaction to some online slight. (though reading a script)
You don't want to go full South Park "We're sorry", but I'd feel better about a response in a business dress shirt, out of respect for wronged customers.
With a bit more humbled posture.
IMHO, you're answering to customers you've wronged, and you don't wear a hoodie to church nor court (nor do you play video games during a live TV interview), nor do you assert superiority over the people you let down.
You can convey respect and humility, while also conveying being capable of responsibly resolving the problem.
(Just one person's reaction. I see some things the video did right, IMHO, but some other things jump out as wondering why they did that.)
> and will not pay the $20 million ransom demand we received. Instead we are establishing a $20 million reward fund for information leading to the arrest and conviction of the criminals responsible
That, and they're reimbursing customers who were tricked.
mooreds•6h ago
From https://techcrunch.com/2025/05/15/coinbase-says-customers-pe...
> The company said the hacker stole customer names, postal and email addresses, phone numbers, and the last four-digits of users’ Social Security numbers. The hacker also took masked bank account numbers and some banking identifiers, as well as customers’ government-issued identity documents, such as driver’s licenses and passports. The stolen data also includes account balance data and transaction histories.