This one weird trick will get you free publicity and brand awareness! /s

(Not) nice

>The hacker stole customer names, email and postal addresses, phone numbers, government-issued identity documents, account balances, and transaction histories

The nature of crypto currency's irreversible transfers, sort of anonymity, and criminals fondness for it seem to make this a perfect storm for attacks on exposed individuals.

Their support department must be quite understaffed too and heavily amplified by AI. I've had multiple lengthy interactions with them since Sunday due to a bug that has lost me money (yes literally, see [1]) and I am saddened by the low quality of their responses.

First time I run into an AI-replaced-humans wall, and it gives me a very uneasy feeling for the future.

[1]: Sent 0.05 BTC from personal wallet, Coinbase acknowledges transaction, blockchain confirms transaction, two days later transaction disappears from the Coinbase UI, I now have no money and no coins.

I wish shibboleths were real (https://xkcd.com/806) so that I could stop wasting time with chatbots and would instead be able to file a bug on Coinbase and get to someone who would read logs.

These are the results you can expect when outsourcing support and access to sensitive information to the lowest bidder.

There are tradeoffs when shaving small percentages off operating costs by eliminating staff where your customers are. This goes for software development and product management as well.

If you're not part of the 69k, consider yourself lucky, and move your money out to a cold wallet before you become a part of the next hack. The last thing you want is to be extorted under duress.