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Enterprises are getting stuck in AI pilot hell, say Chatterbox Labs execs

https://www.theregister.com/2025/06/08/chatterbox_labs_ai_adoption/
48•dijksterhuis•5h ago

Comments

neepi•3h ago
One of my former contract outfits is there right now. Two failed projects so far, one of which impacted customers so badly that they ended up in trade press. The other one wrote off 5% of revenue with nothing to show.

No you can't solve everything with a chatbot because your CEO needs an AI proposition or he's going to look silly down the golf course with all the other CEOs that aren't talking about how theirs are failing...

tough•3h ago
this does make sense, but there's infinite n ways to use AI on the workplace, i gotta wonder how much bad consultants trying to just sell services are to blame here. at least as much as the CEO's trying to shoehorn products nobody asked for i guess
neepi•2h ago
Yes. They don't know what AI actually is and what the capabilities are and the companies selling integrations are running on hope rather than technical competence and suitability. So it gets applied to unsuitable problem domains and fails.
tough•2h ago
I hate consultants, their incentives are all whack from the beginning.

Hopefully more companies will encourage their own employees to explore how AI can fit on their current workflows or improve them and not try to hope for some magical thinking to solve their problems

SirBomalot•2h ago
I currently have to deal with such consultants. They want to sell their magical AI black box.

Speaking with the consultants let's me assume that they too get the pressure from the top to do ai stuff maybe because they fear that else they will be replaced by ai or so. It seems really somewhat desperate.

matt3210•2h ago
They vibe coded everything so it basically a second year cs student level of work and security.
delusional•2h ago
I have seen no consultants directly selling this yet. To me it looks like this is all coming at the CEO "organically", or at least through the same channels that it's coming to the rest of us.

At my job it's been coming through the regular channels, but is empowered by aligning with current trends. It's easier to sell an AI project, even internally, when the whole world is talking about it.

tough•2h ago
right it feels like its more a pull than push, but what i meant is that any of the big consultancies are happy to take customers with -absurd- requests, and not finish the job, cause they paid regardless.

maybe they're not directly pushing AI (cause they dont need to), but they're happy to accept shitty jobs that make no sense just cause

delusional•7m ago
> right it feels like its more a pull than push

I don't think that's the right distinction to draw here. It's definitely being pushed, just not by consultants.

> big consultancies are happy to take customers with -absurd- requests

This is of course always true. Consultants usually don't really care where they make the money, and long as you pay them, they'll find someone stupid enough to take on your task.

That's not what I'm seeing though. We're not hiring outside consultants to do big AI projects, we have people within our organization that have been convinced by the public marketing, and are pushing for these projects internally. I'm not seeing big consultancies accepting contracts, I'm seeing normal working people getting consultant brain and taking this as their chance to sell a "cutting edge" project that'll disrupt all those departments they don't understand what does.

csomar•1h ago
They are roughly as bad as the "blockchain" consultants who want to install a blockchain to your company. The value is in the sale. This is why they have zero technical expertise.
nikanj•26m ago
It's a match made in heaven, with a buyer who just wants to report to the board that they have successfully invested in $fad, and a seller who knows the buyer is mostly motivated by the opportunity to put money towards $fad.
matt3210•2h ago
Who in their right mind would intentionally deploy non-deterministic, unreviewable and unprovable software to critical systems?
lo0dot0•2h ago
The answers can be recorded and reviewed. The other points are true, or is there a way to make outcomes deterministic, when compared to previous versions while allowing to add more knowledge in newer versions?
vintermann•1h ago
It's possible to make any model deterministic. Used to be just to save the seed, but I'm not sure it still is now that everything is distributed. Maybe a little more effort.
lo0dot0•27m ago
A part of my question that you didn't go into was, can new knowledge be added in a new version without making the answers with knowledge learned in previous versions non-deterministic?
dustingetz•15m ago
determinism isn’t really enough, we want “predictable”. Most of these AI wavefunctions are “chaotic” - tiny changes in state can cause wildly divergent outcomes
smodo•2h ago
My colleagues at the head of a company. I’m one of four bosses. One of us is pushing for AI every single meeting. The other is ignoring her. The last one is starting to ‘see her point.’ I’m considering quitting if this goes to far but unwilling to make that threat yet, as it’s a bridge I can only cross once.

Anyway. To me it just speaks to the disdain for semi-intellectual work. People seem to think producing text has some value of its own. They think they can shortcircuit the basic assumption that behind every text is an intention that can be relied upon. They think that if they substitute this intention with a prompt, they can create the same value. I expect there to be some kind of bureaucratic collapse because of this, with parties unable to figure out responsibility around these zombie-texts. After that begins cleaning up, legislating and capturing in policy what the status of a given text is etc. Altman &co will have cashed out by then.

dustingetz•19m ago
the essence of man is blind spots and hubris
mirekrusin•12m ago
It's interesting to still hear this kind of sentiment.

> People seem to think producing text has some value of its own.

Reading this sentence makes me think that the author actually never seen agentic work in action? Producing value out of text does work and one of good examples is putting it in a loop with some form of verification output. It's easy to do with programming - type checker, tests, linter etc. – so it can chat by itself with it's own results until the problem is solved.

I also find it personally strange that so often discussions require reminder that rate of change in capabilities is also big part of "the thing" (as opposed to pure capabilities today). It changes on weekly/monthly basis and it changes in one direction only.

nikanj•30m ago
Someone who was ordered by their boss to deploy it, and made sure to get the instructions in writing - with their protests also in writing.
Garlef•1h ago
Doesn't this mean: There's room for disruption/land grab?

If the big corporations can't move fast enough and 100 startups gamble on getting there, eventually one of them will be successful.

Pmop•1h ago
And a lot of them cannot get up to speed, even when they want to. Many big corporations struggle with evolution and innovation due to crippling bureaucracy, created and supported by risk averse leadership. This is usually worse for publicly traded companies.

Unless it is something like Meta, then they have a Zuck, someone smart, with enough oversight and power, who can drain the swamp and make the whole machine move.

owebmaster•27m ago
Zuckerberg made a genius move from the web 2.0 to the current smartphone era we still live in. But I would not be on his capability to do it again, he failed badly with metaverse and so far is failing with AI
nikanj•29m ago
A hundred startups also gamble on perpetual motion, and their arguments always come from a place of "perpetual motion would revolutionize markets and there is strong demand", never from a place of "we have figured out how to alter laws of physics and make it possible"
calebkaiser•28m ago
Before getting too invested in any conclusions drawn from this piece, it's important to recognize this is mostly PR from Chatterbox.

From the Chatterbox site:

> Our patented AIMI platform independently validates your AI models & data, generating quantitative AI risk metrics at scale.

The article's subtitle:

> Security, not model performance, is what's stalling adoption

Blocking stolen phones from the cloud can be done, should be done, won't be done

https://www.theregister.com/2025/06/09/opinion_column_blocking/
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https://www.theregister.com/2025/06/09/atari_vs_chatgpt_chess/
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YouTube Loosens Video Content Moderation Rules

https://www.nytimes.com/2025/06/09/technology/youtube-videos-content-moderation.html
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Djgpp

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https://www.phoronix.com/news/NVIDIA-VAAPI-Driver-0.0.14
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EU OS for the Public Sector

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Life and Insecurities

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In praise of Japanese small, Hokkaido as Wisconsin, and pachinko memories

https://walkingtheworld.substack.com/p/in-praise-of-japanese-small-hokkaido
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https://www.tbray.org/ongoing/When/202x/2025/06/06/My-AI-Angst
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