We cannot know without you potentially sharing PII on your case history or the details of your appeals process and what support avenues we have already explored. The company is not going to comment on that publicly and anone else who does is just going to be speculating or sympathy posting about their last bad customer service experience.

Since this is affecting your business, get legal advice, either from your business's regular lawyer (you have one, right?) or a consumer affairs lawyer. You are not going to get useful legal advice here. Nobody ever does, for the reasons outlined above.