other successful firms like Facebook are poster children for the phenomenon. Skype didn't consistently get worse because its parent company was having financial problems.
Also the phenomenon he calls "being helpful" is a real problem. Often I am using a product that I don't use everyday because I am in a stressful situation and I don't need distractions. If they could just freakin' wait until I was done with the task I am working on that would make a big difference. If your mobile app asks me to leave a review first thing, I will leave a 1 star review 100% of the time so be warned.
PaulHoule•7mo ago
http://www.seobook.com/blog
other successful firms like Facebook are poster children for the phenomenon. Skype didn't consistently get worse because its parent company was having financial problems.
Also the phenomenon he calls "being helpful" is a real problem. Often I am using a product that I don't use everyday because I am in a stressful situation and I don't need distractions. If they could just freakin' wait until I was done with the task I am working on that would make a big difference. If your mobile app asks me to leave a review first thing, I will leave a 1 star review 100% of the time so be warned.