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Fakespot shuts down today after 9 years of detecting fake product reviews

https://blog.truestar.pro/fakespot-shuts-down/
59•doppio19•4h ago

Comments

doppio19•4h ago
For the unfamiliar, Fakespot was a browser extension that flagged suspicious product reviews on sites like Amazon. Mozilla bought it just two years ago and integrated it directly into Firefox as their "Review Checker" feature. Today, to my dismay, they're sunsetting it. As someone building in this space, I wrote about Fakespot's history, the problem it solved, and why we need sustainable alternatives.
rasz•2h ago
Did Mozilla score some absolutely unrelated deal with Amazon by any chance recently? They killed DeepSpeech very same day NVIDIA paid them $1.5mil
i80and•2h ago
DeepSpeech shuttered in 2021. The repo was just made read-only the other day
doppio19•2h ago
Not that I'm aware of. But I do know that in late 2024, Amazon made a change where users now have to be logged in to view product reviews beyond the ones that appear on the first page (about 8 reviews). From what I can tell, Fakespot scraped the Amazon product listing pages on their backend, so that simple change would have pretty much killed its current implementation.
ashoeafoot•1h ago
So they wrote a ping pong shader for monetization going with the user or selling out the user.
gnabgib•1h ago
Discussion (1222 points, 1 month ago, 761 comments) https://news.ycombinator.com/item?id=44063662

(62 points, 27 days ago, 15 comments) https://news.ycombinator.com/item?id=44184974

doppio19•1h ago
Yup! And today's the day.
bdcravens•1h ago
Still working for me, but I see the notice on their page. I assume it'll go dark at the end of the day.
xnx•1h ago
Did Fakespot work? I can't see how it would stand a chance against LLM generated reviews without even having the log (keystroke?) data that Amazon does.
doppio19•1h ago
I found that it did a pretty decent job. Certainly not 100% accurate, but it often picked up on signals that made me give a closer look at a listing than I would have otherwise.

I'm sure detection is getting harder as LLMs' writing patterns become less predictable, but I frequently come across reviews on Amazon that are so blatantly written by ChatGPT. A lot of these fake reviewers aren't particularly sneaky about it.

markrages•1h ago
I think a lot of real reviews are written by ChatGPT. People are lazy!
burnt-resistor•1h ago
Better than nothing. Not sure how well it worked or if it used any particularly advanced AI similarity checker or sentiment analysis.

It's pretty easy to spot obviously unrelated reviews that talk about or include pictures of completely different products. What's hard to spot is similar reviews written by bots or people paid to write as many reviews as possible using similar language, especially when there are thousands of reviews.

bb88•10m ago
The last year it's been a mixed bag.

One issue is that seller warnings would appear on Prime delivered products, which meant that the risk is then pretty much zero for the buyer.

The ratings gradings system wasn't very reliable either. I bought a few things that were rated "F" but were fine.

Today I go for a combination of sales + ratings. Amazon also has a warning for some things that are "frequently returned items" or a notice that "customers usually keep this item." And then I buy Prime delivered items, and a return is not an issue for me then.

bentcorner•1h ago
> Mozilla couldn't find a sustainable business model for Fakespot despite its popularity

I don't know if it's fair for me to armchair quarterback, but still - what was their business model when they decided to do the acquisition? From the outside looking in barely did anything whatsoever.

I browse Amazon using Firefox extremely often and I don't recall seeing any helper UI pop up. Even so, what would have been their strategy to monetize me? User data? Commissions? Some kind of Mozilla+ subscription?

I love FF and cheer Mozilla on where I can, but honestly these decisions are inscrutable.

Workaccount2•1h ago
They could have slid in their referral link, which would probably make them decent money, but the "ick" factor is pretty high from consumers.

I'm sure there will be a replacement though, and I'm sure they will go hard with referral links.

burnt-resistor•1h ago
Mozilla seems infected by corporate board members who probably have conflicts of interest including investments in Amazon, Google, etc.
drekipus•45m ago
I can almost assure you, the plan is to run it into the ground,
kulahan•31m ago
Why? Can’t imagine any realistic push for this when there’s theoretically much more money to be made by creating a product that people pay to use.
ravenstine•1h ago
I've never even heard of it, yet it was acquired by Mozilla? Seems like the problem is right in front of them; they didn't really try.
pogue•1h ago
I did search around looking for alternatives and the landscape isn't great. There's ReviewMeta.com which doesn't work 100% of the time and is no longer actively maintained as far as I can tell.

TheReviewIndex.com I didn't find to be very helpful, as it doesn't index all products and sometimes just refuses to check on listings you ask it to. It seems to have some kind of subscription model, but they don't list the price and offer some kind of enterprise model that doesn't sound like it has anything to do with checking reviews.

SearchBestSellers.com isn't for checking individual products, but it will show you the top sellers for each category so you can get an idea of what could be good in the category you're looking for

Camelcamelcamel.com is a price watch tool that will also show you some historical info on a product & notify you if you sign up and want to be emailed when a price drop occurs

There are a few others on AlternativeTo that weren't there the last time I checked. https://alternativeto.net/software/fakespot/

On Reddit, some people were mentioning alternatives, including asking ChatGPT about the product and it might have some kinda helpful advice, but nothing like Fakespot offered. https://www.reddit.com/r/firefox/comments/1ktm4g4/now_that_f...

If you use something else, have found a good alternative or a particular prompt you've tried in your favorite LLM to get info on an Amazon product, let us know!

doppio19•1h ago
I mentioned it briefly in the blog post, but this is exactly what I'm working on! Essentially, a spiritual successor to Fakespot that combines LLM analysis, more traditional ML techniques, and rule-based heuristics to detect fake reviews. I'll likely go the "subscription with generous free trial" route, to avoid meeting the same fate as Fakespot.

I'm actively working on a prototype and have a landing page at https://www.truestar.pro if you want to get notified about when I launch.

Dwedit•1h ago
With removal of reviews that the seller doesn't like, there's really no point to taking Amazon's star ratings or reviews seriously. It's all a big lie.
SamuelAdams•1h ago
I’ve started resorting to the “x bought this month” metric instead. If a product works for thousands of people and they continue to buy 500+ units a month, clearly it is a good option.

If it does end up being a bad buy, Amazon typically has a 30 day return policy for most items. Use that and get something else.

derekp7•1h ago
They also tell you if a product has a high return rate, which is helpful.
Loughla•3m ago
Except with clothes and especially belts, I've noticed. It seems like everybody buys three of the clothes they buy and returns two of them. It makes it harder to identify shitty clothes.
yablak•55m ago
Pretty sure that metric can be gamed
dylan604•28m ago
How do you know that 500 people didn't buy a scam product this month? I put as much faith in the X people bought this as I do the X people have this in their cart. It's all a way of trying to stoke FOMO
s1mplicissimus•23m ago
what makes you believe that the number you see in “x bought this month” is not some variant of if (session_is_gullible_to_displayed_sales_number) { return HIGH_SALESNUMBER; } ?
aspenmayer•1h ago
There’s also the strangely still-not-even-admitted-as-problematic Amazon item page referent shuffle, where one item is for sale on a given page, and the item sold by that page points to one item by a given seller. The reviews of this item are spammed positively, and then the item being sold on that page is changed by the seller, yet the reviews follow the page, not the item sold at the time the review was placed.

This combined with Amazon’s commingling of inventory of Amazon corporate sourced items and third party seller items results in a status quo in which, when purchasing an item on a page operated by the first party manufacturer and/or first party supply chain, the Amazon item picking system may still fulfill that order via inventory sourced by third party Fulfilled by Amazon sellers who knowingly and unknowingly are selling counterfeit products. You never know what you’re going to get with Amazon, and neither does Amazon or the third party sellers. It’s insane.

alwa•56m ago
It sure does get there quick though. And heads back to the warehouse for free if you don’t like it.
aspenmayer•48m ago
Counterfeit items are contraband and may not be legal to be shipped or mailed, as they are evidence that a crime may have occurred. To return counterfeit items for material benefit to the seller or agent in order to receive a refund is possibly helping the fraud to continue by allowing the destruction of property/evidence. I advise all folks who suspect counterfeit goods to report them to the FTC and their local police department to get a police report, and insist that the police take the item(s) as evidence, then provide the police report to Amazon to facilitate the refund, instead of returning the potential contraband to the contraband dealer for them to sell again or for them to destroy the insufficiently misleading fake item.

Scammers are somehow using Amazon itself as an A/B test for if your fakes pass muster, from what I can tell, and everyone loses but Amazon and the bad guys. How long must this continue?

Animats•1h ago
Could you fund this via a firm that litigated under consumer protection laws?
DrNosferatu•36m ago
Anyone in the know care to sum up / list alternatives?
doppio19•26m ago
I'm actively working on one at https://www.truestar.pro because I couldn't find a drop-in alternative to Fakespot. I also wrote a blog post last week about the state of alternatives: https://blog.truestar.pro/fakespot-alternatives/ (spoiler: there's not much)
CommenterPerson•30m ago
Sadly, chalk up a victory for enshittification. I was a Firefox fax, now mostly use DuckDuckGo. Doesn't most of Mozilla's funding come from Google?
midtake•7m ago
9 years? I could have sworn I saw it in 2015, maybe even 2014.

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