As someone who’s worked with overloaded support teams, I built this open-source analytics dashboard to visualize SLA breaches, team responsiveness, and ticket trends in JIRA. It’s a lightweight solution using Python, Flask, and JIRA REST API—no paid tools or plugins.

Features include: • Breach prediction alerts • SLA heatmaps • Daily/weekly performance summaries

Perfect for startups and teams looking to optimize support without relying on premium dashboards. Would love feedback or contributions from the community.

Really handy project. Would love to see a plug-in for Zendesk/Freshdesk next, but even as-is it beats juggling spreadsheets. Thanks for open-sourcing this!