I ran into an issue with Anthropic (Claude API Credits) and wanted to check if anyone here has experienced something similar or can guide me.

I intended to make a $5.91 payment to settle a small negative balance and continue using Claude for a code snippet. Unfortunately, due to a misclick or input error, I was charged $591 instead.

I’ve reached out to Anthropic support explaining the situation, but I’m not sure how responsive they are or what to expect. Has anyone else dealt with accidental overcharges or refund requests from Anthropic? How was the experience?

Would appreciate any advice or insight

Thanks!