I talked to their support people at the shop because I needed to buy a missing a piece of a furniture.
At the end of our conversation they asked me to give them my info so they could send it to me using the postal service.
At this point I had to give them: Name, Address Postal Code Town Telephone number E-mail for tracking
This took at least one minute where I had to verify all the given information after the person read it aloud.
All this info is contained already in the IKEA app you can use at the shop.
I could have an app with this info that can show (QR code) or transmit it using BT LE or WiFi to the terminal the person was using.
Why is this still not solved?
Is this because the sales terminals are old and quirky and no one wants to implement new features in them?
WCSTombs•5mo ago
wojciii•5mo ago
I got annoyed because Ikea has their app with all this info and all it takes is for someone to link it with their systems - they already do when you buy stuff there.
But the use case is quite common in physical shops when ordering something that you are going to pay for when it becomes available.
Same procedure when returning something to the shop. You have to give your personal info and this is what takes 1/3 of the time used by the employees.
I guess I thought that a protocol (wireless or not) to give your entrypted info for the shop to use when alllowed to would be an improvement..
WCSTombs•5mo ago
wojciii•5mo ago
I didn't mean that every shop should have its own app .. but Ikea already has something and it works somewhat ok..