I’ve been working in customer support/operations for a while, and one of the recurring pain points I noticed is reusing the same replies.
Typical problems:
Everyone keeps their own “canned responses” in random docs/spreadsheets.
Searching for the right sentence in the middle of a chat takes forever.
Different teammates reply in slightly different ways, which can confuse customers.
So I ended up building a small Chrome extension called Speech Repo. It’s open-source and free. Thought I’d share it here in case it’s useful to others.
What it does
Manage your canned responses in one place (instead of scattered notes).
One click to copy → paste into your chat window.
Support categories/tags for organizing.
Mini window mode, so you can look up phrases without leaving your chat.
Offline/local storage → your data stays with you.
Who it’s for
Customer support reps answering dozens of tickets every day.
Ops/marketing folks who want consistent communication with users.
Small teams that don’t want to pay for heavy CRM tools but still need efficiency.
1437173153•5mo ago
I’ve been working in customer support/operations for a while, and one of the recurring pain points I noticed is reusing the same replies.
Typical problems:
Everyone keeps their own “canned responses” in random docs/spreadsheets.
Searching for the right sentence in the middle of a chat takes forever.
Different teammates reply in slightly different ways, which can confuse customers.
So I ended up building a small Chrome extension called Speech Repo. It’s open-source and free. Thought I’d share it here in case it’s useful to others.
What it does
Manage your canned responses in one place (instead of scattered notes).
One click to copy → paste into your chat window.
Support categories/tags for organizing.
Mini window mode, so you can look up phrases without leaving your chat.
Offline/local storage → your data stays with you.
Who it’s for
Customer support reps answering dozens of tickets every day.
Ops/marketing folks who want consistent communication with users.
Small teams that don’t want to pay for heavy CRM tools but still need efficiency.
GitHub repo
https://github.com/tabelf/speech-repo
If you find it useful, a on GitHub would mean a lot.