An accountable person isn't encouraged to make the best decisions. He's encouraged to make the most defensible decisions. And Goodhart's law is in full force there: "defensible" and "right" end up at odds quite easily.
Which is why certain systems introduce a lack of accountability on purpose. Ranging from Google's "blameless postmortems" and to the way the accountability of the police or the jury is reduced when they are carrying out their duty.
Systems that don't have this engineered in? When things go wrong, and when the most "defensible" course of action leads to something terrible, they can only hope to have someone with the balls to "take responsibility" - put himself at a great risk and do the right thing, damned be the consequences.
com•5mo ago
While there are great CTOs out there that are conscientious and thoughtful about this double-bind, most aren’t.
It’s good to have open discussions about upside opportunity versus downside risk and generally that happens best when your boss’ bonus doesn’t primarily depend on them maximising upside.
BikDk•5mo ago
com•5mo ago
Typically an intelligent and tech literate CFO or Chief Risk Officer.
If the Head of Security and the CTO can’t come to a deal, it reaches the ExCo or board for a decision.
I call this “creative tension” and it works better than the alternative.
BikDk•5mo ago