Paid $2400 to Cloudflare, support refuses to help

27•thekonqueror•2h ago

I signed up for Cloudflare's Business plan and paid for a year in advance. While adding a new domain I made a typo and now the subscription is stuck in a limbo.

I can't change the domain without contacting their support or paying another $2400. When I open a support ticket, their portal shows 'Unable to find your account' and tells me to open another support request for it.

All support tickets are closed automatically by their "AI" which points to the same article that says open a ticket.

Is shaming them on Twitter my only option left?

Comments

jsheard•1h ago

> Is shaming them on Twitter my only option left?

Shaming them on here works better, if you get to the frontpage then their CEO or CTO will probably show up to defuse the situation.

thekonqueror•1h ago

Fingers crossed!

iruoy•1h ago

@eastdakota (CEO)

@jgrahamc (former CTO, now board member)

mjwhansen•1h ago

That's wild! Hopefully someone at Cloudflare sees this and can help you out

swhitf•1h ago

One of the things I was most surprised about recently is just how buggy and unpleasant to use the Cloudflare dashboard is. We only moved to them recently and I was really shocked. I had one situation where the dashboard literally showed me the wrong domain but rules for another, which I think was a session or caching bug. I really thought it would be better for a company that size!

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