Do you think the founders had this outcome in mind when they started (everyone hating them and seeing them as an evil money grab)? They probably started with a different ethos.
A good reminder that what we do can change - we need to instill our values into the basics of everything we build, otherwise we'll just be building the next TicketMaster, Oracle, or Meta.
As far as I know, we get one go. Let's build things that matter and make the world a better place. Greed will even ruin concerts otherwise.
Similar to how I hear that Disney has basically made going to its resorts and scheduling Fastpass basically a second job.
Maybe not this _exact_ outcome but largely yes I suspect they did. Capitalists rent seeking all the way through their history and if you put money first in any business venture you will always feel pressure to enshitify. See 1994 Pearl Jam vs TM and monopolistic behavior 30 years ago.
Sorry, this simply isn't the case. Before TM, the best available ticket was whatever the vendor you were dealing with had in their inventory. TicketMaster was started by 3 people who wanted to make the process of getting the "best available" ticket easier than going to all the disconnected ticket-sellers and finding out who had the best ticket.
The company changed models in the 1980s when a new owner took over who was solely focused on revenue.
> See 1994 Pearl Jam vs TM and monopolistic behavior 30 years ago.
Your takeaway seems different than mine. I see a company who could have changed or been regulated 30 years ago. Now they'll slowly die or be replaced quickly by something better like an AI ticketing system. Finding someone who likes TicketMaster today is impossible. When TM launched, everyone loved it. What a loss.
As many of us here have a role in how our companies are built and what they become, it is worth asking how TM lost its way and how we can avoid bringing the same level of gross, enshittified capitalism into the world with what we build.
I highly doubt it. The merger with LiveNation made them much more than a ticketing service. They now also handle artist management, concert promotion, and venue ownership. In fact "Live Nation-Ticketmaster maintains "monopoly control" over the top 100 amphitheaters and 100 arenas worldwide" [1]
[1] https://www.economicliberties.us/press-release/new-report-ex...
Internet Explorer had something like 99% of the web browser market in 1999. It... slowly died.
May TicketMaster follow suit if they continue their greed.
Would I think that fee at 5-10% might be worth it when they had to maintain a brick and mortar presence? Probably. Can I see a 2-5% margin in the digital age? Absolutely.
20-30%? I find it hard to believe that they made it so easy that it's worth that kind of fee structure. ¯\_(ツ)_/¯
I am lucky to have local independent music venues (First Avenue in Mpls, they own a few local venues) with sub $100 ticket prices that have acts I want to see, which isn’t the case for everyone. Taylor Swift fans (for example) are squeezed as hard as possible for every penny, I think it’s absolutely disgusting.
We have larger venues for larger artists, almost always international ones, and there ticket prices are often starting at around $80-100 and quickly go way up if you want a good location.
However personally I found I enjoy the sub-$40 concerts the most. Mainly because the smaller venue lets you get close, sound is usually much better and quite often I find a lot more passion on stage at these venues, which turns into more memorable experiences. And if the concert ends up not being my thing or just not that great, then I've just wasted the price of a few beers so no big deal.
One thing that keeps Ticketmaster in its reins here in Norway is our legislation, which limits the kind of processing fee shenanigans and similar they can do. Also scalpers became much less of a problem after they introduced a law that you can't charge more than the original price when reselling tickets.
We tried selling it on Ticketmaster, where you can in theory set your own price, or accept their "best offer". Our best offer was somewhere in the neighborhood of $150, and given that it was the night of the show, we accepted it.
We paid $54 per ticket in "processing fees" when purchasing, and paid $50 in more "processing fees" when selling. I'm sure the eventual buyers of our tickets probably had to pony up something like that as well.
If I had a magic button that made everyone above a certain level working there destitute and homeless, I'd probably break my finger pushing it.
No. It’s based on monopoly. There are a limited number of venues that can host a modern superstar, generally no more than one per geography, and Ticketmaster made it a point to represent all of them. Which means any modern superstar and their fans must work through Ticketmaster. Which, in turn, enables this nonsense.
The cause is monopoly. Not “bullying, dark patterns and ripoff;” those are effects.
The venue contracts with Ticketmaster to hike all the fees and shit, which then get kicked back in some percentage to the venue (and sometimes the band) and Ticketmaster takes the heat.
So the 50% that goes to “Ticketmaster” may be 80% to the venue.
From the site guidelines:
> Eschew flamebait. Avoid generic tangents. Omit internet tropes.
This will however allow people to pay for bots that will purchase tickets on their behalf. But I believe a verification system can prevent that from happening if one would like. But the incentives aren’t there to do so.
i felt like i accidentally made money on some esoteric stock market
In the music festival world, there is a TM subsidiary, In the same venue you can see fees differ by dozens of percent based on who the Artist, the ones known for being good people are much lower even if the base ticket price is identical
That's cynical enough for me to want to believe it.
Unsure how accurate it is, but the guys who do the show have a lot of experience in the music industry.
You can find it on YouTube: Ticketmaster Sucks - Your Favorite Band Sucks Podcast
Ticket brokers are generally willing to take on the risk of buying up tickets to events on the primary market and constrain supply to turn a profit on the secondary market.
This works because TM and secondary platforms can claim ignorance and control the narrative: “we do our best to prevent bots”/“fans should be free to resell their tickets”
The only way around it is for the government to regulate prices, like they do in the UK (i.e. you can’t resell tickets for more than face value)
That means that TM/venues likely aren’t guaranteed as much profit, and ticket brokering businesses disappear, but both of those things are ultimately net negatives for consumers anyway.
In 2016, the OKC Thunder were making a playoff run. They just advanced to the finals and tickets were set to "go on sale to the public" at 10am on a certain day. I signed up for an account, got logged in, etc. and kept refreshing the page around 10am that day, card in hand to buy. The second that time elapsed, all tickets were sold out. Yet somehow thousands of tickets were available for "resale" instantly at $100+ more per ticket PLUS a transfer fee. My jaw was on the floor. Absolute and complete bullshit. I knew the gig then. It was obvious they just let all tickets get bought up by resellers/scalpers/bots without a care in the world for the actual fans. They actually make even more money allowing it to be this way due to the extra transfer fees on top of the original sale. I watched the finals on TV instead since I didn't have the money for that earlier in my career. Burn this company to the ground with the heat of a thousand suns.
First up you need to convince promoters to give you the tickets. Not artists. When an artist signs a deal with a promoter the promoter owns the tickets and can pretty much do what they want.
Problem is, a lot of good promoters in the US particularly are owned by Live Nation, which owns Ticketmaster.
That’s fine though - just work with promoters who aren’t owned by Live Nation! Only problem is the venues those promoters are hiring are owned by Live Nation.
Also, a bunch of artist management companies are owned by Live Nation too.
So if you want to sell tickets for shows in non-Live Nation affiliated venues for non-Live Nation affiliated artists that’s fine.
But those are going to be small shows with relatively unknown artists. The risk increases in inverse proportion to the size of the show and profile of the artist. The promoter you’re dealing with is going to want cash up front, so as the ticketing company you’re going to have to loan them the money. If they run or the show flops or whatever else you are left holding the can.
And because you’re tiny and dealing with unknown shows you’re never going to get allocation for big name shows, so you’re not going to be able to build a valuable list of consumers that you can cross sell shows to.
And for the shows you’re selling you’re going to be left with remnant inventory and so you need someone with good lists who can shift that for you. So you’ll probably end up giving Ticketmaster 30-40% of your allocation from the promoters you are working with.
But what do I know, I'm better with computers than people.
eTix is good. The quoted price for a show was $20. I wound up paying $21.65 after fees. The fees were obvious at checkout. I didn't have to sign up for anything or download an app, either (which I don't like about Dice, but they are similarly good otherwise).
The problem is mostly vertical integration & abusing a monopoly over venues of a certain size. I understand I live in a place where there are more independent venues than other places and I'm glad I happen to be into the acts that play them...
This might have been around 2011?
This PDF document from 2010 (don't let the 2018 in the URL fool you) still mentions TicketMaster. It is an announcement in connection with the 100 year anniversary (1910 - 2010):
https://www.pne.ca/files/uploads/2018/01/entertainment.pdf
Rick Beato thinks that AutoTune and whatnot killed music.
Maybe it was just Ticketmaster.
Ticketmaster is the obvious reason why fewer people go to live shows in North America, whether rock and roll or not.
1 https://www.cbc.ca/news/canada/saskatoon/ticketmaster-class-...
Capitalism always results in monopolies and cartels. This was known 100 years ago and it is still true now, just not as publicized. I wonder why...
Economics education in America sucks. (Along with civic, legal and other education, not for cynical reasons, but because we treat schools as job centres and day care.)
The housing debate reflects a base inability to grasp supply and demand. The antitrust debate, market failure.
Economics takes a modicum of effort to grasp. In the TikTok world, it’s easier to justify laziness by spouting common nonsense about economics assuming everyone is rational or whatnot.
I think this is a knock on effect of wealth inequality. People on here are talking about buying $700 tickets. My first thought is that the price sounds insane, but my second thought is to recognize that some folks have way more disposable income than I do. So $700 might be just another night out for someone else...
2OEH8eoCRo0•1h ago
rtkwe•1h ago
Zigurd•1h ago
2OEH8eoCRo0•1h ago
rtkwe•1h ago
mandevil•53m ago
(You can see this in the spoof movie Airplane II: The Sequel from 1982, where our hero boards the Lunar Shuttle buying a ticket from a scalper.)
So this policy is younger than Google.
OscarCunningham•1h ago
Zigurd•1h ago
hnuser123456•1h ago
SoftTalker•1h ago
hnuser123456•56m ago
If Ticketmaster enjoys such market dominance, they become responsible to prevent widespread misuse of their own platform, lest they become negligent. They are owned by livenation which is a public company.
zer00eyz•1h ago
Scalping has existed since forever.
The thing was it was local promoters + local sales (aka criminals) who would get tickets from management (yes thats the artists management) and kick the money back to the artist if they were lucky (if not the management kept it).
Now TM owns the venue, they are the promotor, they are the manager(to an extent) and have full control of the tickets, and the secondary market. The artist is now 100 percent in on the action making fans buy a fan club membership then get "face value" tickets at presale only with expensive meet and greet packages that range from a few hundred bucks to a 1000. An artist can tack on 50k to several 100k doing this at every date/venue.
As for TM's uncharges, most of that is because the artist either demands they do it (my prices are reasonable) making TM the scape goat, or they want a sum that is the total of the door and TM needs to cover venue costs and make profit so that just gets baked in as a "fee".
Just to put a fine point on this. In the old model promoters, venues all of those entities being separate and charging a markup made sense. When TM consolidated they didnt change the markup they just kept the margin...
fnordlord•1h ago
rstupek•48m ago
username332211•1h ago
I remember finding some story about a contract for Ke$ha or Kathy Perry or some other pop-concoction of the previous decade getting leaked (*) , and one of the ways in which the artist got paid was trough a percentage of the tickets to distribute trough unofficial resale channels.
The issue that spawned Ticketmaster is that as a class artists are greedy, but they want to pretend they aren't. Being hated is a vital part of that company's business model.
(*) I think it must have been Ke$ha, as that one was involved in some financial dispute, but I can't find the story right now.
woah•57m ago
Excellent analysis
amanaplanacanal•33m ago
wafflemaker•1h ago
I wonder how many simple facts of life like that one remain hidden right under my nose.
reaperducer•1h ago
Charge extra for each armrest. Charge extra for priority entry to the venue. Charge to bring in a purse. Charge to sit next to your family. Charge for adequate leg room. Earn points that become worth less and less as they accumulate.
privatelypublic•56m ago