We have a ton of logging/metrics in kibana/prometheus, so whenever there is an issue with some client data feed or whatever, support asks us to check what happened. Since the problem might not be on our side, developers started giving non-tech teams access to those tools. Feels a bit weird to have a non-tech build a grafana dashboard, and do some sort of debugging, but even if it's clumsy they do seem to enjoy the visibility they get over the system, and developers are no longer in charge of debugging every little thing.

Is this specific to our business ? Or is this something you have experienced as well ? If so how were you able to expose this data to non-tech people.