I am surprised that they are "working on a fix" for more than 2 hours now, given the scope of the problem.

My guess/experience - because there are probably layers of management and executives who have an uptime # in their OKRs or whatever is fashionable these days.

The decision to post anything about outages comes from the executive chain in many orgs lest they miss out on bonus compensation for the year.

This is the same reason services like docker and aws will very rarely call an outage an 'outage' - it's always 'service degradation', even when dockerhub is completely useless as it is right now.

Status pages stopped being automated a long time ago because they are bad PR.

Often you’d have dozens if not hundreds of services on a status page. If you have a major networking outage for example, then everything is technically down. Someone screen shots the sea of red that your automated status page is showing and tweets “lol everything is down at [insert company]. Then you get a million imverysmart people posting about single point of failure or whatever.

As a result status pages, in every place I know, require a human to actually declare the outage there. Internal ones are usually automated, but if your service is down due to dependency on another service, you don’t mark yourself as down.

Also most places I know of have moved away from public status alerts anyway. You get a customized alert in your account or email if you happen to be impacted by a particular outage. The public ones are for the very very _very_ bad outages.

Lol, that would actually be funny, they can't restart it because it would require pulling the image from itself.