Yeah, maybe you can start with Rogers Wireless. Eh, Cory?
We had someone come to our house to work on a range hood. They didn’t have ladder training, so the insurance company wouldn’t cover it if they fell off the ladder.
The range hood repairman left without doing any work. I do wonder what a normal day at work looks like for this person. We weren’t billed for the house call.
Par for the course for a vanload of meth-heads who've never attended an hour of formal training in their life to be walking around a 45 degree roof without a harness, or one clipped into an ornamental non-structural member.
I think you are mistaking your point of view, which is probably that of an individual business owner, for the point of view of someone looking at the actuarial statistics or whatever and seeing tens of thousands of preventable ladder injuries a year. Just because an event is rare from your point of view doesn't mean that the event costs nothing or that it should be ignored.
I can't believe how common this attitude of "if its too small for me to notice it doesn't matter" is.
I wonder how many people are killed yearly because they buy various tools and don't read the damn instructions because they're definitely smart enough to use this and be safe already, it's common sense after all!
Americans: hold my AR15
So wordy only to use a nonsensical strawman. I get it: you're trying to create a new buzzword the way you did with "enshittification". So the usual suspects will be big fans. Good luck.
(Edit) And they should be setting their own prices!
The reason Uber can get away with pretending it's just a "connector" is because the entire tech ecosystem has been allowed to normalize that kind of control without accountability.
Look at Apple and Google: they take a 30% cut on every sale and ban any competing payment systems. That's the same pattern - absolute gatekeeping disguised as "market facilitation."
Our regulators have become so complacent that this behavior is now seen as the default way digital markets work. The problem isn’t just Uber's misclassification; it's that the entire platform economy is built on pretending these companies are neutral middlemen when they're really gatekeepers.
How did Microsoft avoid breakup in 2001? Simple: George W. Bush was elected President, and the Bush administration decided to settle the court case with a slap on the wrist. Don't blame the regulators but rather the politicians.
It's ironic that Doctorow uses the example of "whether you should heed your doctor’s advice to get vaccinated", because the regulators all support vaccination, but again as a result of a Presidential election, HHS has been politically captured by an anti-vaxxer who ignores expert advice.
Doctorow pretends these are the ultimate forms, which s how his answers are palliatives not solutions.
It's strange how bureaucratic Silicon Valley has become in relation to his bureaucratic prose, the tech industry once saw solutions beyond the available tech, now it's buried in consultancy rebuttal and Friedman myth ("competition is good").
We have behemoth Goliaths that are living dinosaurs that engage in hierarchical domination of what are really illusions: text, symbols, images. All we need now are the behemoths to mint their own $, copyright it and the circle is complete. Yet these are merely simulations in search of a reality that AI can't deliver, and so the behemoths are using all techniques to remain relevant. It's stillnly one step ahead of a magic act. Obviously they are finished, ready for obliteration by insightful, imaginative succession. Bureaucracies are all targets for replacement, especially Doctorow's type of prose.
Anyway let's dismantle these rickety arguments. 1) That RealPage says they can break the law because they are an app. This has no factual basis. You can read RealPage's argument[1] and draw your own conclusion. RealPage argues that they do not engage in price fixing, they distribute marketplace data which is protected by the First Amendment. No aspect of this argument has anything to do with means or venue. Indeed, the debate is exactly the opposite of what Doctorow suggests. RealPage's opponents are saying that RealPage must be regulated because they are a software platform, even though their activities would obviously be protected by the First Amendment in any other context. Doctorow fails to address the First Amendment implications.
2) That competitive markets have brought us things like antilock brakes. This lacks even the slightest resemblance to reality. The only reason we have widespread functioning ABS is because the whole industry is totally dominated by a few players, and always has been, even if the cartel membership has changed over the decades. The existence of the cartel and its co-evolution with automotive regulators is the enabling reason why the technology works. Doctorow throws out this example but does not grapple with the implications. He believes you won't think about it.
1: https://www.courthousenews.com/wp-content/uploads/2025/04/re...
I wish he went back to writing cool fiction but I'm guessing that's a lot more effort for a lot less influence. And honestly he's done his bonafides in the fiction world so it's not like he has anything to prove.
(Yes I know he had some fiction out last year but he took a long break. Maybe he's back on the fiction horse?)
What are you on about, he released a new fiction book last year.
Finally I understand why when the McDonalds app was introduced it asked for permission to access my contacts. Of course I refused and deleted the app immediately. But to this day whenever I go to the McDonalds drive-thru the first question they ask is "Are you using the app today?"
McDonalds seems to care so much about their app that I wonder if selling personal information makes them more money than selling hamburgers.
Earlier this week I was in a regional gas station getting lunch, they've got maybe 30 or so locations scattered around this part of the state, and watched them tell an old man that he couldn't get a loyalty card from them anymore because they only do apps now. "But I don't have a cellphone" - "Uhhh... You can also do it online?"
Technically, McDonald's is a real estate company[1] who wants to spy on people, but that doesn't make it any less egregious.
[1] https://www.wallstreetsurvivor.com/mcdonalds-beyond-the-burg...
In the same way that American Airlines is a credit card company. How much rent will they receive if they stopped selling burgers?
> The Founder"
Good movie but McDonalds is a long long way away from scrappy, morally-bankrupt Ray Kroc's time. I imagine using pink slime to make the nuggets he sold to kids would be right in his wheelhouse though.
btw, i just now did glance at the menu online, i had no idea that this crap i wouldn't dare to call food (unless i were starving) is currently selling in spain. this is a tiny bit depressing but was actually to be expected, and i stand by my statement :-)
I have no idea what happens if you order through the app, maybe in that case it's 100% AI.
Some sort of "trickle up" mechanism where if enough people are sufficiently nasty to frontline workers, it'll get back to decision makers who will then change course.
I think that's fantasy and/or rationalization for taking things out on others.
Being rude or hostile to service people, even just mildly, because of corporate decisions is not only ineffective, but it's also cruel.
Maybe it did at some point but it's not in the list of permissions on Android
https://play.google.com/store/apps/details?id=com.mcdonalds....
It's so weird to see the first half of this article written as an ode to the virtues of competition and then see the sharp pivot into defending taxi medallions. Say what you will about Uber, but no Uber driver has ever tried to lie and harass a passenger over whether or not the credit card machine is broken in an effort to cheat on their taxes. It's not even like the anti-consumer hostility of the taxi experience translated into better rights for workers, the high price of a medallion meant in practice your typical cab driver was in a situation damned close to indentured servitude to a medallion company.
And to top it all off, taxis demonstrate the fallacy of thinking that hundreds of market participants provides meaningful benefits from competition. In a market with a suitably large number of cab drivers and passengers, the odds of repeat business between any pair of driver and passenger is low enough that neither party is incentivized to treat each other well. It's not like anyone was pulling out a Yelp-like site or review book to pick the best-reviewed cab drivers, or like you went out of your way to stick with a cab driver you'd had a good experience with. Meaningful competition requires that people can make _informed_ choices, and without repeat business you don't get participants informed enough to make meaningful choices between market participants. It also requires leverage. It doesn't matter if you threaten to take your business elsewhere next time if you and they both know _you were going to anyway_.
I'm not saying that Uber is perfect, or even that Uber couldn't be productively regulated better by the government. I'm saying that taxis were a terrible experience, and I don't trust Doctorow to have a good lay of the land when he focuses more on his ideology than the evidence. If subscribing to Doctorow's beliefs requires services to look more like taxis than Ubers, you can count me out.
This is a deflection. Cory is not coming out in defense of taxi medallions so much as it is a re-iteration of the current laws in place and how tech uses apps to get around the laws. Yes taxis suck, but also so does uber in their own way - This is all beside the point. These tech companies are using 'gig'ified models to get around laws set by the city officials elected by the people.
This actually did happen to me. When I was in Hyderabad, I took an Uber from my company's office to the airport, and the driver said his phone died right after picking me up, so I had to pay cash.
legitster•1h ago
I'm as pro-competition as anybody, but I don't actually buy this argument.
Firstly, regulating a thousand small players is much harder than regulating a few. Which is why there is a lot of evidence that regulation (even when good or needed) eliminates some amount of competition - crash and emission testing put an end to new car manufacturers for a long time.
Secondly, in industries with lots of competition and individual actors (real estate, healthcare, finance, etc) regulatory capture is actually far worse! Increasing the sheer number of special interests does not, in fact, improve regulation. And if anything, smearing it across as many voting districts as possible gives a level of political entrenchment that software companies could only dream of.
Let me flip the Airbnb argument on its head - why are hotels allowed to build dense dormitory-style housing in cities where it's otherwise illegal to do so? Because their regulatory capture is so entrenched that we don't even think about it.
lokar•1h ago
dleeftink•1h ago
legitster•1h ago
dingnuts•1h ago
You aren't flipping it on its head at all, the reason hotels exist is because travelers exist and need somewhere to go.
Why does Airbnb think they have a right to invert the social contract that has created a designated place for people who are likely to not know local norms and be operating on strange hours?
aag•1h ago
Scrapemist•1h ago
piva00•31m ago
Aloisius•13m ago
Plenty of major destinations (holy places, resorts, etc) would bring in thousands of tourists at a time. The ancient Olympics, for instance, brought in tens of thousands of visitors.
neerajk•1h ago
monknomo•1h ago
billy99k•1h ago
What 'local norms' are so different that you won't understand them as a traveler? 99.9% of the population sleep and wake up at the same time. You just need to be a decent human being.
afavour•1h ago
The hallways got scuffed up, some guests were excessively noisy, dropped trash all over the place, broke stuff... as a permanent resident if you do that you face consequences. As someone only resident for a weekend it makes no difference to you.
legitster•1h ago
Firstly, vacation homes existed and were legal long before Airbnb - but finding one anywhere was expensive and a a massive PITA.
Secondly, who's social contract?
bix6•1h ago
The neighborhood social contract. The one where I know my neighbors and we build a vibrant community. Instead of the drunk idiots who show up for 3 days and throw their beer bottles on the ground.
cycomanic•5m ago
Also there is a reason why places places with lots of vacation homes are considered expensive an dnot the most pleasant to live at permanently. That's why cities etc regulated, they dis not want them to turn into holiday parks.
agentcoops•1h ago
Written law was something very important historically: from unwritten norms to codified representations that, however imperfect and provisional, were more or less accessible to all and changeable through whatever process, democratic or otherwise. Over the last decades, we -- and this could be taken rather literally as "the readers of hacker news" -- have been encoding so many aspects of the world into software in a way that doesn't clearly coincide with the legal norms of any particular let alone every country.
On the one hand, software is clearly "better" than law in at least the sense that the former eliminates the necessary ambiguity of the latter: the interpretation or "implementation details" of even just a particular law are always disputed. Perhaps a particular implementation of cross-border financial transactions, say, or of personal identity doesn't in fact reflect what the developers or product managers intended, but if that is identified it can be changed.
Yet, on the other hand, it is certainly true that, from the perspective of regulators let alone the masses, the resulting situation is much closer to pre-law. Nobody has any idea how or why they were suddenly banned from Instagram or their PayPal account closed, let alone how money actually moves around the world when they send a friend funds through Transferwise. Certainly, if we don't even know how things are working there is no process by which it could be decided that things should work differently, let alone a process by which software would concretely be made to work differently.
Indeed, I am skeptical that law as such will ever be able to regulate software: even just considering the problem in terms of a single country/legal system, how does one actually guarantee that the ever-changing corpus of code complies with the ever-changing and essentially ambiguous body of regulations? One of course sees this with the EU as the "avant-garde" of the struggle to regulate software. They pursue either these incredibly general wars on "cookies" that don't solve real problems, or endlessly deliberate when it's already too late about how to handle AI, or produce something relatively well-conceived like GDPR where enforcement is then incredibly unclear if not impossible.
TLDR I have no idea what the solution is, but I think the intrinsic problem of law and software is incredibly important to take seriously as software eats the world. At the very least, it's not just a problem of "competition" since, as you note, monopoly is at least one sufficient condition [1] of eventually rendering the way software regulates the world transparent and open to change.
[1] Undoubtedly, there are other ways this could possibly transpire through open source etcetc -- however, even in that case there has to be a guarantee that particular software defines the operations of a particular domain, i.e. that there exists software through which one can understand that domain and hypothetically change, which is in some sense just a "public" monopoly.
Spooky23•1h ago
The issues with finance are on the edges and areas where there are really a small number of industry players. They have an outsized impact and the worst practices are usually skirting the regulatory framework.
The Airbnb argument isn’t regulatory capture example - the issue there is that it’s impossible to build anything. You have to build a giant hotel to justify the overhead of building anything hotel. Airbnb fills a gap of creative reuse and provides a tax shelter for rich people.
anovikov•3m ago
dreamcompiler•1h ago
Nonsense. Residents don't complain about hotels because of the perception that hotels are too expensive for poor and working-class people to afford. Whereas the perception of apartments is that they are cheap enough that such people will choose to live in them.
It's all about not wanting to live near "poor" people.
SoftTalker•1h ago
> It's all about not wanting to live near "poor" people.
That much is true. And mostly because poor people make poor neighbors.
yed•36m ago
lesuorac•7m ago
I don't agree with this.
Get you and a thousand friends to submit fake mortgages documents and let me know how many of you end up in jail. Compare that too how many people went to jail from Wells Fargo.
More smaller players is easier to regulate because you can literally use any punishments. If you dissolve Wells Fargo the economy is going to throw a fit (see Enron) but if you dissolve a tiny company then nobody cares.
Real Estate and Healthcare seem to be pretty highly concentrated industries imo. Even though there are a zillion agents/doctors they're part of a professional guild and that guild does the lobbying on their behalf. Like good luck getting antibiotics on your own but after a doctor looks at you for 1 minute you have a prescription for the same drug you always take for an ear infection.
usrxcghghj•5m ago