Every team needs a hero, especially when support pings, bugs, and tech debt all strike at once. Every sprint, team members juggle a mountain of responsibilities – planning new features, fixing bugs, running tests, and still trying to squeeze in time for support, monitoring, and ceremonies. And let’s be honest: technical debt usually ends up somewhere near the bottom of that never-ending to-do list.

Enter the Paladin – a brave soul with a new set of duties each sprint.

This role helps teams stay focused, move faster, and still tackle the things that usually fall through the cracks. Curious how it works? Let me share what we’ve learned in my team.