I remember working tech support for a company acquired by a company in the valley. They had a tech support team too and we were added. They were twice our size ... and they were horrendous at their jobs. We outperformed them at significantly lower cost to the company. At one point the head of engineering caught wind of a possible new issue and asked "Please assign those tickets to people in Minnesota." But it never seemed to matter, nobody with authority wanted to out their department as unnecessarily expensive.
Maybe those numbers matter now, but I'm skeptical.
jleyank•2h ago
Unless the VC funding is starting things up elsewhere and people are willing and able to go work there.