[dupe] https://news.ycombinator.com/item?id=45877027

Should not be allowed. Lots of elderly people use Ryanair and they're often not great with apps. O'Leary calling them stupid is no addition.

I use Ryanair and the app is decent but it should not be mandatory to fly

United Airlines has been doing some similar, it takes a lot of effort to get a paper boarding pass or do anything via the web.

I didn't actually need another reason to not use Ryanair, but thanks anyway.

While I never fly on Ryan, the question here would be whether, as the article suggests but isn't completely clear, digital boarding passes are actually app-only, or whether, like most airlines, you can get an image boarding pass from the website or by email that is meant to be displayed on a phone.

App-only would be dubious.

maybe this is a case of "fire your customers"

You end up with a bunch of compliant customers, sticky relationships and a data mining revenue stream.

next step is to fire customer service and replace with ai chatbots.

To be honest, I don’t think you’ll need to use the app. I get my passes via email and add them to Apple Wallet.

In some airports, printing the pass is actually free, they have a dedicated vending machine just for this.

They are not saying that you can not print the pass yourself, I suspect this move will save a lot of time and money which, ultimately, is a good thing for everyone.

They want to charge a check-in fee if you don’t do it online, I would not be surprised if they have a lot of people wasting time doing it in-person instead of doing it online. This could speed customer who actually have luggage.

What am I missing?

Discussion: https://news.ycombinator.com/item?id=45877027