I think with AI, smaller teams will be handling bigger loads of customers.
Each product being different, each support should be as well, or at least adapted.
Support should expendable, living in your codebase, easily testable and changeable.
Code first means your LLMs can update, upgrade and help you with your support too.
It comes as a NPM package, lives in your React code and soon, even your AI agents tools will be centralised with the rest of your code.
Of course it comes with a beautiful dashboard from where you can talk with your visitors and monitor everything in real-time.
Curious to get your feedbacks on that?