I think the idea of this is intriguing. Unfortunately the track record for my major midwest US city indicates that if they tried this the contract would be awarded entirely based on nepotism and political favors, the app itself would never actually be finished, and would be rolled out in such a half-assed way that 80% of the actually useful portions would never work. It would never be good enough to make it a worthwhile expense and would just serve as another way to siphon tax dollars that would be better spent elsewhere.

I wish it weren’t like that but nobody around here seems to know how to make and deliver something like this. The one exception is a single already existing service that was so bad that any improvement whatsoever is seen as a huge achievement.