Have had a number of projects that I'm working on in the past years which all has the same problem. Users have issues, and its a guesing game. So I developed this really simple app which provides all the information that is generally required, with a nifty little feature of also taking and attaching a screenshot..

Obvi it's not perfect, but's it's suitable for my needs. Might be of help to others too ¯\_(ツ)_/¯