I recently signed up for UX Pilot and was automatically placed on an annual plan, rather than the monthly plan I intended. When I requested a refund, I’ve been waiting 20 days with only vague updates from support.

Now they are proposing additional fees for an issue caused by their own default settings. This seems like a dark-pattern subscription tactic, and it’s frustrating to see how slow and unclear their refund process is.

Has anyone else run into similar issues with UX Pilot or comparable SaaS services? Curious how others handle these kinds of subscription pitfalls.