I've been a paying Claude customer for months. Recent experiences reveal concerning patterns in Anthropic's development and support practices. Technical Issues (Reproducible): Artifacts fail to persist to menu (30+ days) Project file access regression (broken Nov 25—previously working) Context isolation between chat and generation modes Development Practice Failures: No apparent dev/test/staging pipeline: Changes deployed directly to production Users discovering bugs in production File access broke for ALL users simultaneously (suggests no canary deployment) No rollback capability: Issues persist for weeks during "investigation" No feature flags evident Breaking changes can't be quickly reverted Support Response Pattern: Support requests not assigned a unique ticket number 3-7 day response times Generic troubleshooting unrelated to reported issues Three explicit supervisor escalation requests ignored Representative suggested "maybe you have multiple accounts" (I don't) The Contradiction: $5B infrastructure investment announced Basic functionality broken 30+ days No proper testing before deployment Support can't escalate appropriately Question for HN: Is this typical for AI companies at this scale? Or is Anthropic particularly bad at the non-AI aspects of running a SaaS business? Gave leadership until Dec 9 for substantive response. Received on 12/4: “I've consulted with my supervisor about your specific case and I'm sorry to hear you're still periodically experiencing these issues. I understand your frustration, thank you for your patience. Some artifact display issues remain intermittent, and our engineering team is continuing to investigate and improve the experience. You can check here for updates on any ongoing incidents. Thank you for sharing this feedback—it helps us understand what matters most to you and informs how we build Claude going forward.” This is representative of all the responses I’ve gotten. Note: it only addresses one of the three issues I’ve been asking about, assumes (incorrectly) that the problems I’m experiencing are intermittent, and provides no tangible, practical information. It also has no ticket number since they don’t seem to generate them. Any other customers experiencing similar issues?