I just had an incident like that a month and a half ago. Customer reported repeated internet outages in the morning. Lots of back and forth by phone and email, and the only conclusion I could come up with is that the ONU or router was flaky and needed to be replaced.
Nope. Ended up going on site one day. It turns out that the power bar everything was plugged into was sitting on the floor at the back of the desk in the customer's office. When they sat down first thing in the morning, they would often jostle one of the power supplies just enough to cause a restart. Moved the power bar over 2 feet to the left where feet couldn't reach it, and the problem was solved.
themadturk•1mo ago
Back in the early 90s I was working IT at a law firm in Seattle. One secretary was having problems with her machine -- I'm no longer sure about the nature of her difficulties, only that none of us on the IT staff could figure it out.
She finally solved it by hanging garlic cloves around her cubicle. Of course there's no reason this should have worked. But she had no more difficulties after that.
bcrl•1mo ago
Nope. Ended up going on site one day. It turns out that the power bar everything was plugged into was sitting on the floor at the back of the desk in the customer's office. When they sat down first thing in the morning, they would often jostle one of the power supplies just enough to cause a restart. Moved the power bar over 2 feet to the left where feet couldn't reach it, and the problem was solved.