As a software engineer recently RIF'd by JPMorgan Chase, I was never given the opportunity to work on one of our apps that was the most in need of a major overhaul — Chase Travel. Therefore, I decided to do my own case study and even built my own improved UI based on my findings (linked in the article).

Per JPMC confidentiality policies, no internal information was used in any way on this project— everything was based solely on observations of the existing public-facing product.