Open source is generally limited to software that a developer finds to be "fun". This is mostly software related to computer operations and networking.
Maintenance and support are not much fun so open source generally avoids offering any without payment of some sort.
Lots of business software and/or services are not much "fun" so open source typically avoids these too. A good example is US payroll.
Basically, any software that requires "non-computer" knowledge or experience is likely to receive very little open source attention and I don't see this changing any time soon.
nephihaha•2h ago