I have a pet theory that Amazon’s Seattle HQ is stumbling because their workforce is slowly going PNW-native.

I think it's time that AWS customers hesitate before using any abstract software that AWS has built, as we're about to see the enshittification/profitability squeeze of an incumbent player. I wouldn't trust anything more than the ec2, RDS, S3 layer which are more "completed" products and there's not much to enshitify, only squeeze costs. You can already see that AWS has essentially dropped support of any publicly available software, I can't imagine it's any different internally.

It seems like AWS is replicating GCP's level of customer support, instead of using that as a differentiator (not that AWS' support was ever great, but dang it sure was better than GCP's by comparison). Consider yourself on the own, only trust software built on VM's, not SaaS abandonware.