The real issue isn't that Salesforce is bloated (though it is) - it's that most small-to-medium businesses are using maybe 10% of its functionality but still paying enterprise prices. They're essentially paying for a Ferrari to drive to the grocery store. The opportunity isn't building another full-featured CRM - it's building focused, AI-native tools that solve specific workflow problems really well.

I've been beta testing an app called ungrind ai which takes a completely different approach - instead of trying to be everything to everyone, it just eaves-drop on your meetings and automatically creates tasks and follow-ups. Zero configuration. For solopreneurs and small teams, this solves 80% of what they actually use Salesforce for, without the complexity.

SAP and ServiceNow are harder to disrupt because they're deeply embedded in enterprise infrastructure. The switching costs are massive, and enterprises actually do use most of the features they pay for.

The biggest opportunity is probably in the "Salesforce for small businesses" space - tools that are AI-first, stupidly simple to set up, and cost 1/10th as much. What's your take on vertical-specific solutions vs horizontal platforms?