It won't. All it ever serves is short term promotions and bonuses. If the damage is done, the causing fraction is already gone -- to another company believing their BS; retirement. No risk involved. The "risk" those people are highly compensated for is non-existent.

Why is it rage bait? How would you react if tomorrow your favorite browser updates and instead of showing you the webpages it just summarizes them?

> Not that I’m saying what’s happening is good but one single user having problems opening their files not sure warrant a post here unless your goal is the rage bait.

The problem is, everyone and their dog uses A/B testing these days. It's one thing if people opt in to be beta testers, but it's gotten routine to just use your users as unpaid, unwilling test subjects and hope for nothing to break so seriously they have to raise stink on social media to get support.