Typical evasion of responsibility, point the finger at another vendor, and socialize all of the losses.
Typical evasion of responsibility, point the finger at another vendor, and socialize all of the losses.
Contacted Alibaba - they say they need info from DHL before proceeding with a refund. Contacted DHL - they say they will only communicate about getting that info with the sender, Alibaba.
Bastards.
burnt-resistor•2w ago
> I really understand your frustration towards this matter and I do apologize for the inconvenience this has caused you.
> Upon review, for order xxxxx the payment processing fee of USD xxxx.xx is not refundable. Because when you make a payment on Alibaba.com, the platform incurs certain processing fees from card networks and payment partners. According to the rules set by these networks, they retain these processing fees even if a refund is processed. Therefore, the payment processing fee of this order is not refundable. I apologize sincerely for the loss you've experienced. If you would like to know more about the rules for the refund of the payment processing fee, please refer to this link.
> If you have any further questions about this issue, please feel free to reply to this email and I will continue to follow up it until it is resolved. Thanks a lot for your great supports and continuous attention on Alibaba.com. We cherish you as our precious customer always and May you the best.
> Best regards,
> Fake Name