I built Donkey Support, a lightweight support widget for web apps that routes customer chats into Slack, Discord, or Telegram threads, so you can reply from the tools you already use instead of checking another support dashboard.
I originally built this because the last early-stage SaaS I worked on was full of bugs. We were moving fast, review wasn’t great, and things broke a lot.
What saved us wasn’t perfect code. It was fast support.
We had a little support widget on the site, and the second something broke, users could message us. Most of the time they’d tell us exactly what went wrong, we’d fix it quickly, and they actually loved it. It turned frustration into “wow, these people care.”
That made me realise that fast support isn’t just a nice-to-have. It keeps users from churning when things are still rough around the edges.
The setup is quite simple. You just add the widget to your site (script tag or React component), connect Slack, Discord, or Telegram, and each new conversation becomes a thread in your chosen channel/server. The replies there sync back to the widget instantly
Would love feedback (Feel free to dunk hard on me):
* Does this solve a real pain for you? * What would you want to see before using it in production?