the general purpose chatbot plus a "how to" does replace needing to build esoteric specialized workflows.
If it's a compelling proposal, I might share it in my company. I'll make sure to credit you in the document.
Of course in line with your radical complexity savings, I expect the comprehensive proposal to be at most one paragraph long :)
Someone wrote that with a straight face. It almost feels like the whole article's purpose was to sneak that line in there.
Everyone has this thought, at some point, about any serious software. Then they try rolling their own and realize they were relying on a LOT more than they thought they were, and every change someone asks for WOULD have been checking a checkbox in what they already had.
Also, now you traded your "specialized" people for only one or two people on earth who are familiar with a bespoke application.
It's closely related to the, "just make it work like Excel" problem in software development... seems like a simple 80/20 thing until someone is literally trying to remake excel from scratch inside every bullshit little application.
First, ServiceNow itself is an Oracle imitation. A Salesforce imitation. A SAP imitation (a very bad SAP imitation), an IBM Remedy (dear GOD do I HATE IBM remedy) with as it's one "advantage" that it supports automation a bit better, you could even say these are MS Access/Dynamics imitations.
And at least you could say that (deep) under the covers Oracle and SAP have excellent software. ServiceNow does not.
Second, ServiceNow SUCKS. I mean it's not quite as bad as IBM Remedy, but it really, really tries.
I like to say that most of this software is like mounting a big, heavy metal spike on the wall and then hitting your head constantly, repeatedly, as hard as you possibly can, against the point. With one important difference: unlike with IBM Remedy, when hitting your head hard on a big metal spike, the pain stops after a while.
"Oh, the new VP of marketing wants a dashboard that shows widget sales on the X axis and his marketing budget on the Y-axis? Ok." And Claude will whip it up - and yeah, it's a totally stupid metric that probably doesn't mean anything. But it's what they want, so they'll make it happen and draw spurious conclusions from it. Hell, at my old job it took me a year to convince people that the time series we were analyzing wasn't correlated to anything - it literally (when you calculated the autocorrelation of the seasonally differenced data) was no different than random noise. But we still had to run the report. How much of the economy is that sort of nonsense? Meanwhile, service now couldn't even conveniently calculate a median...
esseph•1w ago
ServiceNow is not exactly the Operating System that companies run by (arguably ITIL or other frameworks), but its operation is (arguably) critical to making those kind of business systems work.