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Account was suspended permanently from hostinger

3•piyushpine•2h ago
Hostinger suspended my account permanently without prior notice, I didn’t take backup on local of db, code and files. Without notice they suspended account. Now they are not providing any backup of server.

“We understand your situation and the importance of your files. However, after a permanent suspension for severe abuse, Hostinger cannot provide backups, code, or access—even temporarily. This restriction is enforced to protect all users and comply with legal and security policies, and the decision is final and cannot be reversed.

We also cannot share the abuse report itself, as it contains sensitive information and is protected by strict privacy and compliance rules.”

Now what i have to do? I am using hostinger from last 3 years but suddenly this happened. I have all data on there server, all my and my team hardword on there server of last 3 years. If they don’t provide me a data, I will loss all work, client as well. anyone can suggest, what I have to do. Anyone can help me?

@hostinger

Comments

codingdave•1h ago
Wow, that is a harsh way to learn an important lesson. You always need to control the ability to execute your disaster recovery plan.
Bender•1h ago
Anyone can help me?

Not likely anyone here. Best case would be a lawsuit if you feel the cost is worth it but even then the nodes are probably destroyed and re-used and depending on what was in the AUP/ToS legal action may be futile but that would require your lawyer talking to their legal department.

Getting the data back is unlikely and is a common rough life lesson about automating and testing backups. Exception would be if the most important data you need was publicly available and happened to be mirrored by the Wayback Machine [1]. Unlikely they would have anything useful to import into a database.

If I had to guess what happened the site was probably compromised and serving up something bad so they knee-jerk reacted by nuking the servers which their AUP/ToS may permit them to do unless you had a counter-signed business contract with them but I am not a lawyer and this is not legal advice.

[1] - https://archive.org/advancedsearch.php

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