That's what they mentioned in the initial email: "We recently identified payments on your Stripe account for Travely eSIM that don't appear to have been authorised by the customer, meaning that the owner of the card or bank account didn't consent to these payments.". I do have 3DS enabled + Strict Radar rules + custom backend to auto block fraud users + manual review and refund for suspicious payments. It is weired after investing in integration with Stripe and doing everything possible to have a good account that you get blocked without a notice.

Many big eSIM players uses Stripe so it is weird. Also, if a fraudulent users stole some cards and started card testing then why put all responsibility on me? noting that last dispute was 7 months ago. So everything was looking good.

I really hope so.. I was already working on integrating PayPal advanced checkout for this specific scenario but not technically done yet. I even registered my LLC using Stripe Atlas thinking that would add a value..