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Hisense TVs force owners to watch intrusive ads

https://www.tomshardware.com/tech-industry/big-tech/hisense-tvs-force-owners-to-watch-intrusive-ads-when-switching-inputs-visiting-the-home-screen-or-even-changing-channels-practice-infuriates-consumers-brand-denies-wrongdoing
85•CharlesW•1h ago

Comments

Aurornis•1h ago
The fact that the ads are rolled out to customers a long time after purchase to escape the return window is extra frustrating.

The part about being able to e-mail an obscure support address with your device's ID to have ads turned off on your device suggests that they're trying to see how far they can push this without damaging their brand. Users who complain enough get solutions, everyone else has to deal with it.

add-sub-mul-div•1h ago
Roku has patched so much new garbage into the product since I originally bought mine. I'll never get another Roku device again.
mox1•52m ago
Its the only device in our household that I have utterly failed at securing or blocking content from our children on.

My son has found about 25 different ways to access YouTube across our Android, Android TV, Apple and Roku devices. I have found ways in almost all of them to "nicely" block youtube for him (while keeping it for me or keeping the device functional).

Roku is the only one that just doesn't give a crap. Screw Roku.

nosioptar•5m ago
Roku loves auto changing to really innapropriate shit after the kid appropriate episode ends.

For example, start an episode of Mittens and Pants for four year old, at end of episode, instead of playing next episode, it switched to Married With Children.

mindslight•59m ago
In addition to being "extra frustrating", it's a straightforward CFAA violation - if laws actually applied to corpos.
longislandguido•39m ago
If you deliberately buy a bargain brand Chinese television, you earned the consequences of that decision.

Be happy they're only showing you ads and not implanting malware into your network or turning it into a residential proxy.

notrealyme123•32m ago
This is in no way a china exclusive problem.
OkayPhysicist•32m ago
When did we start calling things "residential proxies" as opposed to "botnets"? I feel like the latter term, while perhaps not as descriptive, has a much better "this is evil" message.
RobotToaster•28m ago
Fire sticks also show ads
nerevarthelame•23m ago
For years Hisense has been a highly recommended brand for mid-tier TVs on (relatively) objective review sites like rtings.com. Their customers don't deserve bad things to happen to them. And the Anti-Chinese sentiment is especially weird in the context of advertising, as though the West was spared from intrusive ads prior to this.
baal80spam•1h ago
I wonder who came up with this idea and thought: "This will surely bring customers!".
sejje•1h ago
"This will surely raise revenues and get me a promotion before I make a lateral move to a new company!"
throwaway173738•52m ago
If you can sell the ads as a subscription with a yearly contract you can get a 10x multiple on it in your valuation.
mortsnort•1h ago
I assume the logic is that you can now sell the TV for less than competitors, which would surely bring customers. Seems pretty straightforward and inline with how the whole TV broadcast industry has subsidized content with ads for decades.
whatevaa•1h ago
Not just TV's. Xiaomi subsidizes it's mobile phones by having ads in it's file manager and other default basic apps. Just as an example.
lenerdenator•1h ago
Customers don't matter. Revenues do.

TVs are now a commodity that competes almost solely on price. You can walk into most big box stores in North America and buy a TV that will display at a higher resolution than your eyes are physically capable of processing at the distance of the average living room, have a screen bigger than the average person's wingspan, and it'll cost well under $500. If you don't keep the price low you're going to lose sales. Since you're not making cash on the front-end, you make it by selling the ad space.

Everyone who could want a TV more-or-less has one. You either cut quality so they have to buy 'em more often, or you monetize what's already there. They're probably doing both, but this is an example of the latter.

dlcarrier•46m ago
I have an older Opera based Hisense TV. The platform was renamed to Vewd. (rhythms with 'lewd')

I presume the same mind thought this up.

sockaddr•18m ago
The thought process goes like this:

They're a customer already if they're opening the home screen and they probably already mounted it on their wall so fuck them. Show them ads. Also turn on the microphone in the background (what my Hisense tv does).

graypegg•1h ago
I wonder if the australian customer support email address is related to Australia's surprisingly strict consumer rights laws. [0] They even offer a form that helps write the specific sort of complaint you should send [1] that presumably, may jump start the process in removing the ads if you had bought the TV under the impression it would continue to work as advertised originally.

[0] https://www.accc.gov.au/consumers/buying-products-and-servic...

[1] https://www.accc.gov.au/consumers/problem-with-a-product-or-...

moepstar•1h ago
Having added Hisense to my shitlist of TV manufacturers a long time ago - did they ever make a model that haven’t had its power supply die after about 4 years? I don’t think so…
ChrisArchitect•1h ago
[dupe] https://news.ycombinator.com/item?id=47322966
halflife•1h ago
Obligatory: never connect your tv to the internet, only use Apple TV for streaming
lenerdenator•1h ago
That works... for now.

It'd be trivial for them to introduce some sort of network connectivity check that would need to be completed before audiovisual signals come out of the device.

I'm pretty sure they already have that in the pipeline. Why wouldn't they?

pier25•55m ago
> Why wouldn't they?

Plenty of places in the world with bad connectivity or people who can't afford an ISP.

Sharlin•51m ago
I doubt smart TV manufacturers care about those places or people.
pier25•14m ago
What manufacturer would prefer to not sell millions of TVs?
BigTTYGothGF•45m ago
Yeah but advertisers don't pay as much for those people.
mikestew•1h ago
Obligatory: “but they can run Ethernet over HDMI!”

Ignoring, of course, that no implementation has ever been observed in the wild, for purposes malicious or otherwise.

recursive•34m ago
Obligatory: "but they could use a cellular modem".

Noting grimly that plenty of cellular modems have been observed in the wild.

everdrive•6m ago
The privacy crowd is terrible this way. All objections bear equal weight, and they cannot see things otherwise.
dlcarrier•36m ago
I agree wholeheartedly to the first point, but then why undo that by using a set-top box that only works after phoning home? I'd rather the manufacturer not even know my IP address, let alone get a full login.
testing22321•29m ago
One step better: never bring a tv into your home.

It’s called an idiot box for a reason.

My life has improved dramatically without one.

aquir•25m ago
I do the same with my Samsung Smart TV but after a couple of months it stops playing videos from the USB drive or stops recognising the same drive. All I have to do is to turn off and unplug from the mains for 10-15 minutes and it starts working again!
crooked-v•18m ago
I got a used Sceptre TV (https://www.sceptre.com/TV/4K-UHD-TV-category1category73.htm...) and I'm extremely happy with it. No "smart" features, no bullshit, no slow menus, just a set of 4K@60Hz HDMI ports (newer models do 4K@120Hz) with ARC and CEC and a comprehensive set of display options.
Jgrubb•1h ago
I know nothing about hardware, but is there a world where an OpenWRT firmware for smart TVs is possible? Are there that many different chipsets and manufacturers?
dlcarrier•40m ago
There's a homebrew scene for WebOS TVs: https://www.webosbrew.org/ I don't know of any for Android, but rooting is quite common.
cynicalsecurity•55m ago
The article showed me an intrusive popup to subscribe to something several times. What an irony.
disillusioned•50m ago
If you're going to be forced, Clockwork Orange-style, to endure unwanted ads on your TV, you might as well just get the whole thing for free, right? That's what Telly does: https://www.telly.com/

For me, it worth it to spend marginally more to not have to deal with _any_ of that, but I get the appeal.

levinb•45m ago
I've been telling people for 15y that a phone is just "A TV that watches you back"

And at last, the market has finally caught up with me :)

leni536•29m ago
This just asks to be jailbroken.
k33n•46m ago
The implicit contract when you buy from Hisense is that you'll see ads. They are obviously deploying more aggressive advertising strategies as their more tech-savvy customers break the implicit contract and get around ads entirely -- leaving the less tech-savvy customers holding the bag.

That's all that's happening. Had zero customers done that, they wouldn't have had to go nuclear.

zedlasso•44m ago
It's not just TV's. My banking app always spams every time it loads up to sign up for one of its subscriptions.

The insanity needs to stop.

CrzyLngPwd•38m ago
All they need next is a camera that watches you, and if you are not looking at the ad then the ad is paused.

How amazing would that be!?

choward•38m ago
I've never liked the idea of my display having an integrated computer. Especially one I don't control. This non-sense just furthers that.

Displays last a long time. Eventually the computer will become outdated especially if companies can just remotely load viruses like this onto them. I just connect my computer to my TV and that's the only input I ever use. Full control. The "smart" part of "smart" TVs is idiotic.

krickelkrackel•31m ago
That's quite 'Black Mirror':

https://en.wikipedia.org/wiki/Fifteen_Million_Merits

notorandit•25m ago
Don't connect TVs to the internet as they are actually computers programmed to serve ads.

Actually, don't buy TVs at all. Buy books.