No matter how much effort goes into documentation, users still ask the same questions:
How do I integrate this?
Why is this not working?
It feels like docs don’t really reduce support load as much as we expect.
I’m curious how others are handling this at scale:
Do you rely on docs + search?
Dedicated support teams?
Something else?
I’ve started exploring building an “ask your docs” style system (AI answers based on documentation), but still figuring out if this actually solves the problem or just shifts it.
Would love to hear how others approach this.