We are a small software company in Africa. For over two years, we've built and maintained an app. It has become a vital economic engine for our local community, employing a whole fleet of delivery agents and serving as a lifeline for local stores and restaurants.
Recently, we discovered that a single employee used a shared company machine to engage in unauthorized activities that violated Apple's Developer Terms of Service.
We took immediate action: we fired the employee on the spot and completely overhauled our security. We revoked all individual access and implemented mandatory, peer-reviewed, supervised sessions for any Apple Developer portal access.
The problem is the collateral damage. Apple terminated our entire organization's account. We submitted an appeal through App Store Connect, but we feel completely stuck behind automated walls. We have also emailed Apple executives, but are waiting in the dark.
Because of this one employee's actions, our app is facing total removal, and families in our community are quite literally losing their daily income. We aren't asking for special treatment, just a chance for a real human at App Review to look at the security steps we've taken and consider a second chance.
If anyone here has been through this, has advice, or knows how to get a human at Apple to actually read our appeal, our entire community would be forever grateful. Thank you so much for your time.
(For reference if any Apple folks are reading: our Apple Team ID is T35TM9SW45)