Does anyone have contacts for someone there who can help?
Their bots do not seem to respect our robots.txt file. They are hammering two specific pages that robots.txt makes off-limits to bots, and the majority of hits are on those two pages.
/bookshelf/action/book-dna
and
/bookshelf/historical-romance/book-dna
Fun fact: In the last 12 hours, Facebook's bot volume is 12x Microsoft, 19x Apple, and 20x Google.