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The 'Paperwork Flood': How I Drowned a Bureaucrat Before Dinner

https://sightlessscribbles.com/posts/the-paperwork-flood/
139•robin_reala•1h ago

Comments

TyrunDemeg101•1h ago
Chefs Kiss, thank you for that bit of schadenfreude to go with my morning coffee.
wittyusername•1h ago
I don't believe this is actually real, but it was great to read nonetheless.
r_lee•56m ago
it's fictional, it says that in the bottom (nvm, tagged nonfictional)
nanoxide•50m ago
It's also tagged "nonfiction" though
solfox•41m ago
It actually doesn't say that.
actionfromafar•36m ago
Yes, clearly. Something like this could never happen in the real healthcare system, that would be absurd.
john_strinlai•30m ago
the bottom actually says:

"He writes fiction where Disabled heroes get their happy endings _and_ nonfiction where life can, sometimes, be educational."

the sentence continues after the "and".

it is also tagged "non-fiction" at the top, as other people have noted.

hyperhello•57m ago
I’m impressed the author was able to learn and handle all the UI while blind. The corner of “just works” computing they live in could be beyond what I’ve ever experienced.
r_lee•55m ago
it's fiction (seemingly everything is on the site?). maybe the title should reflect that
mzajc•50m ago
It's tagged "nonfiction" just below the title.
moss_dog•49m ago
It's tagged nonfiction.
hyperhello•41m ago
Apparently we have a case of discerning truth by whether we’re downvoting someone saying it’s fiction.
cl0ckt0wer•55m ago
The fax machine we had in the office would convert the incoming faxes to email for us. Maybe that's a security violation for them but I find it difficult to believe they don't have some sort of all digital receipt system
neoCrimeLabs•49m ago
Yeah, there are also business that provide this as a service.
harvey9•7m ago
Funny to think of the author sending documents to a computer-to-fax service and the recipient doing the reverse.
miek•43m ago
While I refuse to work for the govt (my soul would rot), I have family and close friends that do, and the this story (w possibly exaggerated dialogue) is entirely believable.
dentemple•53m ago
This is proof that you don't need vision to create a thing of beauty.
sidewndr46•51m ago
For a second I thought this was one of my friends. He had his eyes removed due to a medical reason (already blind). He recently had to go to a vision doctor and take a vision test. To confirm to his insurance that he was indeed, blind.
actionfromafar•39m ago
Regulatory capture.
ai-inquisitor•49m ago
This entire post is clearly AI generated. My internal AI detector didn't kick in until the sixth paragraph. More slop for the feed.
tomq•31m ago
Yeah GPTZero says 100% AI generated
wkandek•46m ago
Fictional, but how far away from the truth? I enjoyed this interview with the CIO of the IRS https://www.youtube.com/watch?v=u4odAXoqRT8 who describes his troubles with replacing the fax based system. Security is mentioned. The specific section is around minute 15.
tyingq•46m ago
Sounds like it's not real but...

It reads like an indictment of the government employee personally, rather than the rules and constraints that employee is forced to use.

Probably fair to comment on the interaction, whether the person was rude, and so on. But blaming them for not accepting email is kind of silly. They are not empowered to do that kind of thing.

hrimfaxi•44m ago
The person is an agent of the system. That they bear the brunt of the reaction is the system working as intended.
tyingq•40m ago
I guess. Faxing it to someone involved in why the rules are that way would be more satisfying to me.
madaxe_again•37m ago
You can fax your congressman.
miki123211•29m ago
I, as a user with 10k+ karma on HN, can testify that the author has all the hallmarks of a real blind person (active in blind communities and so on). I don't have any evidence suggesting that the author ever engaged in deceptive behavior.

In other words, my P(real) > 0.99.

tyingq•15m ago
Sure. He's real. The story though:

"Robert Kingett is a Blind, and gay, obscure writer. He writes fiction where Disabled heroes get their happy ending..."

cucumber3732842•23m ago
>It reads like an indictment of the government employee personality in general, and the rules and constraints that employee is forced to use.

Fixed that for you. That's how it should read.

Not only is the system questionable in a "the bricks may be individual defensible but the road goes right to hell" way but the kind of people such a system first creates (nobody signs up to be a cop just to strangle black guys over petty BS, nobody signs up to work in the disability office to give legit cases the runaround, etc, these people became this way) and then retains are not necessarily great.

And before anyone screeches at me, yes there's plenty of areas of private industry that are just as bad.

tyingq•11m ago
It may read that way to you. It does not to me.
InsideOutSanta•15m ago
Yeah, this anger is entirely misplaced. I don't think this woman is happy to have to enforce this idiotic law and listen to angry people all day long. It's the politicians that people like us elected because they promised to cut wasteful spending, so now blind people have to prove they're still blind once a year. We did that to them.
dwedge•4m ago
> Yeah, this anger is entirely misplaced. I don't think this woman is happy to have to enforce this idiotic law and listen to angry people all day long

I'm not sure I agree. From a shallow perspective it seems true, but in my experience bureaucrats fall into a position they enjoy. They often seem to take a perverse pride in this job - and it is a job that they, at one point, chose.

> It's the politicians that people like us elected because they promised to cut wasteful spending

If you're blaming us so tenuously, then I definitely don't agree with taking the blame away from the bureaucrats

pluc•43m ago
Whenever I read stories like this about how hard it is for US people to keep getting the little they've been getting I think of people on the other side. It takes an evil compliance to be the Karen in this article. Zero empathy, zero compassion, you're a row in a spreadsheet. If they'd start caring a little and standing up to what is very obviously wrong, the US would be a much different place. Apply that same logic to "the deep state", military men, etc. It's pretty crazy how much of their situation is their own making, yet they'll happily blame the other side.
abright•25m ago
To an extent, I agree. At the same time, Karen may be in a similarly desperate situation. While the morally correct position would be to stand up to what is obviously wrong, Karen may need the paycheck to feed her kids. Karen herself is a row in a spreadsheet that the powers that be could replace in a heartbeat.

I'm not suggesting that this is any reason to support evil policies but I try to be sympathetic to struggles I may not be aware of.

fainpul•23m ago
This is not a US thing, this is a bureaucracy thing. You can enjoy that worldwide (at least in every "civilized" country).
wholinator2•16m ago
We have no idea what "Karens" life is actually like. I can think of about 5,000,000 scenarios that make her the more empathetic person in this interaction. People need jobs, government jobs are low paying but secure. This woman isn't making $100,000 a year just to say no to blind people, she very likely could be just scraping by as well, working in a call center, in a soul destroying government office, getting what little she can without a college degree she has neither the money, nor the time to complete. Maybe she worked hard and paid harder and got the degree and then it meant nothing. Very likely her boss and her both know she is eminently replacable. If she stands up she will be the single blade of grass getting chopped by the implacable mower.

What I'm trying to say is yeah, she could've taken the risk and stood up and said something. He could've beared the pain and sent the correct documentation. He knows the process by now, he had to have known exactly what he needed to send! And yet he chose to needlessly inflict harm on someone who's choice it wasn't theirs to make. The reality of jobs these days is not a give and take, let's all make the world better by democratizing our decisions type world. It's much much worse.

solfox•40m ago
Great read. While I admire the spite, I question the wisdom of pissing off a government employee with the power to deny your benefits.
renewiltord•36m ago
Bloody hell. Cerebral palsy, legal blindness then leading to total blindness, and gay. I hope this person lives in a place where at least the last is acceptable because otherwise this is one of the most unlucky rolls you can imagine. They seem to have built a life regardless however. Good for them.
recursivedoubts•35m ago
Karen woke up this morning in her run down, rented flat. She briefly looks at the collections letter that showed up yesterday due to an unaffordable repair she had to pay for on her credit card. Another letter from her ex-partner's lawyer. As she rushes out the door (she spilled coffee on her one nice sweater, her favorite) her mom flashes through her mind... "What about mum?". She arrives at the office. It is an oppressive, sterile government office. She tries to ignore the overwhelming sense of helplessness and sits down to begin working. Her first call is a person screaming at her about their benefits. She has no power, absolutely no power, to help them due to the rules imposed on her by her superiors, but has to take the abuse regardless and explain the process she has no control over to them. The next call is a case she actually is familiar with: a person claiming to be disabled to collect dole. They aren't, but she has been told that this is a special case and she must work with them. She complies. She sits back in her chair and the phone rings again. An upset person on the other end...

"I have the documents in PDF format"

fainpul•26m ago
Everybody is formed by their experiences and genes and they act accordingly. There is no free will. If you realize that, you realize that you can never blame anyone for anything, because they had no choice to act differently. As a customer it's still hard to take, when someone who is clearly formed by years of professional deformation, treats you like shit.
recursivedoubts•22m ago
i don't believe that to be the case at all

but, of course, i don't have any choice in the matter, so what's the point of talking about it?

but, of course, we don't have any choice in that matter either, do we?

fainpul•18m ago
right
forshaper•14m ago
I don't need blame to hunt an animal for food or slam someone who's biting me.

I don't need blame to swat a mosquito that's trying to live, to remove a cobra from my living room, or to quibble about fine print with someone in such an annoying way that I eventually get what I want.

ramon156•19m ago
This. There's something about most cultures that I am slowly am realizing; we always know how to complain and shift the responsibility. And no, you're not immune to this. You're not immune to anything, really.

Medical departments aren't about helping you out anymore. When you work in a hospital, you do what your rule book says. If someone doesn't have their paperwork available, you cannot help them. That's your boss's fault, not yours. This makes it easy for you to not feel guilty, since your job is to follow da rulez.

How did we get here? Why can you not just give them their pills and charge them the real amount. Why do we need this bureaucratic hell and pretend we're here to help people. We're not. We're here to squeeze you until we cannot legally ask for more.

lotsofpulp•14m ago
> Why can you not just give them their pills and charge them the real amount.

You can, you would just end up without income at best, or charged with a crime and imprisoned at worst.

Also, all these complexities in healthcare exist due to 90% not being able to afford it, so the complexities are to paper over politically unpopular subsidies from various groups of people to other groups of people, in varying amounts. The other part of it is the nebulous costs of liability, that potentially reach into the millions for each interaction.

renewiltord•7m ago
> Why can you not just give them their pills and charge them the real amount. Why do we need this bureaucratic hell and pretend we're here to help people

I can get my drugs from people like this but you can’t because you prefer this system. Having chosen a system with heavy import controls and an overbearing government regulatory agency, all of which you are likely a huge fan of, there’s not much point to being upset that it yields high prices through an opaque system. The thing you want creates the thing you don’t want.

One might as well rage at getting wet when you stand under the shower and turn it on.

spicyusername•14m ago

    never blame anyone for anything
That's actually not quite true.

Assigning blame, via agency or otherwise, and the associated social or legal consequences are additional signals in the environment that influence and change behavior.

If the actions of an individual were involved in propagating some chain of events, then it's perfectly valid to respond to their involvement, via social stigma, punishment, etc, regardless of whether or not there is "agency". The knowledge and anticipation of a similar response changes future actor's behavior, with or without free will.

This discussion itself is exactly an example of this in practice. If there's no such thing as agency, then us talking about what someone should or shouldn't do, given whether there is free will, have any influence on anything, except that it does because interacting with these ideas themselves change behavior, with or without free will.

This is what people mean when they say we should just ignore the question of free will entirely, because it doesn't really factor into how we should design the social contract.

justonceokay•13m ago
If you think there’s no free will then you won’t argue with me when I say I think there is.
pavel_lishin•10m ago
But they will argue with you, for it was predestined.
wholinator2•24m ago
I agree wholeheartedly! This is exactly what i was thinking the entire time. Like, does this guy think this single woman is responsible for the kafka-esque trap they're both in? Will the 0.5% uptick in toner cost for the year cause the administration to rethink their requirements? He's just taken the immense weight and pain he holds for this process, undeservedly, and placed it upon another undeserving person, then laughed at her anguish.

Yes, life is hard, but surely we can bear our troubles in a way that don't make others harder to bear. Or at least aim your troubles at someone who has any power at all to change things! Find a better way to fight the system, that isn't just stabbing other people trapped in the box with you

john_strinlai•15m ago
>then laughed at her anguish.

anguish? as in, "excruciating pain" or "agonizing torment"?

i dont understand where the "anguish" comes from. he didnt yell at her, berate her, hit her, cause her to be fired, submit a malicious complaint, or anything of the sort. he sent her a long fax. oh no!

if i was in her position, i would shrug and hand my boss the 500 pieces of paper.

if you are just a cog in the machine, it is not mentally healthy to take on the responsibility of more than a cog. caring is the responsibility of non-cogs.

edit: today i learned that sending a long fax is apparently a method of torture, causing mental anguish to the receiver. my bad.

stavros•20m ago
It is more important that actually disabled people can easily collect assistance than that we catch fraudsters, though I suspect the US, as a culture, has a different opinion.
justonceokay•16m ago
My partner works in the office of a prominent Mayor. As a relatively low-totem-pole guy, he has to double-check every vitriolic email sent to the office of the mayor.

Now with AI the screening could be better, but in general every letter has to be read because often people in need of immediate support write very evil things. Think of a dehydrated and irate senior caught in their attic. In a last ditch effort they mail the mayor a racist scree, but they do in fact need help or they will die.

There are lots of people in the government actually trying to help you, despite how depressing their job is

cucumber3732842•12m ago
"cut those cops strangling that guy over bootleg smokes some slack, they have a tough job"

These sorts of don't hate the cogs hate the machine takes are worthless because they create an instant exploit where the machine can be as bad as it wants as long as it hides behind the cogs.

renewiltord•12m ago
The lesson is obviously to have an ablative layer of suffering people strapped to the front of your organization. No one can fight you without hurting them so you are invincible.

It’s commonly practiced and we can see why.

voidUpdate•9m ago
> "She said it with a challenge in her tone. She knew who she was talking to. She was talking to a blind man living below the poverty line. She assumed that "fax it" was an impossible hurdle. She assumed I would have to find a ride to a library, pay twenty cents a page, and struggle with a physical machine I couldn't read. She was counting on the friction of the physical world to make me give up."
speedgoose•34m ago
I don’t like the AI writing style anymore. It’s very readable and it has great words, but it’s lacking imperfections. Like a raytraced 3D render of mathematically perfect shapes.
hyperhello•31m ago
It’s a neural network. You can see the macro pretending to be real aspects because our brain is neural too. Interesting, but not thinking.
firesteelrain•31m ago
Giving them a pass since he or she is blind. The text is also very large intentionally
harvey9•10m ago
I'm grateful for that. I never liked the hn default size even when my eyes were younger.
NGRhodes•33m ago
This exact dynamic exists in the UK too.

Lifelong and degenerative conditions.

They have full access to bank accounts, revoked driving license, direct line to my consultants.

Every form filled, every document provided.

They still call to ask if my genes have fixed themselves.

Not sure what verbal confirmation they're expecting - "no, I made it all up"?

mystraline•32m ago
There's a LOT of similar content like this as fast-reading AI generated voice, over on YouTube shorts. The few I listened to were these kinds of GOTCHA HAHA moral superiority games.

And then near the end of like the 3rd one was text that wasn't cut from the TTS engine... "Claude can make mistakes"

looperhacks•20m ago
I know it's fiction - but in reality, Karen is likely just as annoyed by this as the author. The spam should go to the person in charge, not the person who is forced to deal with this every day
spicymaki•19m ago
Aside from the AI writing the blog itself seems to have a false timeline. It says there are posts from April 2017, but the domain has only been up for a year. There is all of this promotion about books, podcasts, volunteering to support the author.

What is this about?

calcifer•12m ago
> It says there are posts from April 2017, but the domain has only been up for a year.

I don't know the author, but presumably the blog predates the domain.

Papazsazsa•18m ago
This site is so nice.
mock-possum•9m ago
Whew, is it? The text size is gigantic, on mobile I’m seeing about 3 words per line, really not a fan of this typography.
newer_vienna•18m ago
I cannot get over the malice seeping through this author's writing. Happiness does not come from making others miserable.
kayodelycaon•9m ago
[delayed]
happyopossum•7m ago
In 1998 I worked IT at a government facility and one of my responsibilities was e-fax. Nearly 30 years ago we didn’t print paper copies of everything that was faxed to us or that was sent as a fax…
dwedge•7m ago
I enjoyed this read, but:

> For the recipient, a fax is a physical reality. It requires paper. It requires ink. It requires time.

I wouldn't be surprised if it was also digital.

> I imagined Karen’s fax machine. It was probably an old, beige beast sitting in the corner of a gray office. It was likely low on paper. It was almost certainly low on patience.

I think the rest of the article was also their imagination.

> "Sir, please. You have to stop the fax. It’s… it’s been printing for an hour. It’s jamming the machine. We’re out of toner."

People only speak like this in fan-fiction.

rdtsc•5m ago
> Robert Kingett is a Blind, and gay, obscure writer. He writes fiction where Disabled heroes get their happy endings

Now I wonder if this is fiction, even if the person is real and they are blind.

mock-possum•4m ago
A protagonist in a pathetic revenge fantasy so insufferably smug that they actually reward themselves with a cookie at the end. Gag me.

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