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My MacBook Keyboard Is Broken and It's Insanely Expensive to Fix

https://tobiasberg.net/posts/my-macbook-keyboard-is-broken-and-its-insanely-expensive-to-fix/
61•TobiasBerg•1h ago

Comments

hurricanepootis•1h ago
This isn't an issue with macbook keyboards, a lot of windows laptops have their keyboards riveted to the C cover of a laptop.
matt_heimer•54m ago
isn't an issue ONLY with macbook keyboards. It is absolutely an issue that shouldn't exist.
hurricanepootis•34m ago
Yes, my bad. I totally agree with that it does indeed suck. I've had to replace the C cover of my laptop before for reasons not related to the keyboard (a screw post broke because Dell had the bright of idea of attaching a metal screw post to the body with plastic). I ended up fixing that issue, but the keyboard that was installed in the C cover was noticeably shittier than my old one.

I'm now on a Framework 13, and it's been pretty fun so far.

jwlake•1h ago
ifixit sells just the keyboards, why doesn't that work?

https://www.ifixit.com/products/macbook-pro-14-a2442-a2779-a...

MrDOS•54m ago
The article is ten paragraphs (two of which are four words or shorter). The entire sixth paragraph is dedicated to answering that question.
mosselman•35m ago
Someone posted a video on how to slam out the rivets with a screwdriver.
SkiFire13•38m ago
I don't see a replacement guide link on that page, but curiously there's this note:

> The aluminum upper case and installation screws are not included.

I would assume you likely need those too, as the article also mentions.

nerdsniper•31m ago
Wouldn’t the screws in your existing generally be reusable for this replacement?
mh-•16m ago
Yes, they're not highly torqued or anything. I would reuse them even if it did include new screws.
k310•1h ago
Go figure. MacBook Neo Is the Most Repairable MacBook in 14 Years [0]

Much as a laptop would suit me, I opted for a mini and a large display.

Come keyboard time, I was ready to spend $$$$$ for an Apple keyboard, but the only backlit ones come on laptops. I'm using a Logitech now, with the option of charging it all the time, else the lights dim themselves to conserve battery.

Yes, I was 19 once. And three times after that. But there we go again, stuff designed for 19 year-olds.

How about this? (image at imgbb.com)

https://i.ibb.co/66RZd3b/mbp16-m3-max-01.jpg (JK)

BoredPositron•58m ago
What MacBook is it? If you don't have the insane butterfly switches single keys are pretty repairable now.
drdirk•55m ago
My MacBook Pro M1 keyboard repair costed >700€, this is not a butterfly keyboard. So also new models have an expensive keyboard replacement.

My previous MacBook Pro keyboard was a butterfly keyboard and also broke, but got replaced for free. I don’t feel I am a heavy user as the MacBook Pro is mostly connected to an external keyboard and am pretty annoyed by apples keyboard quality (based on my sample size of 2).

brailsafe•50m ago
I think those are just the keycaps, not the switches or the actual board underneath
KnuthIsGod•58m ago
My first computer was a Mac Plus.

I got to experience Apple's customer hostile practices.

Many years ago l decided never to buy an Apple product again.

justinator•34m ago
AppleCare is honestly a great deal, especially for laptops. M1 Macbook Pros from 2020 are humming along just fine for regular people who see no reason to upgrade.

The future is now, old man.

tim-tday•32m ago
Bought AppleCare for my AirPods. Never again.
bombcar•29m ago
AppleCare is only worth it for expensive things with big repair costs; the "repair fee" for AirPods is such a high percentage of the replacement price that it just is not worth it.
phil21•27m ago
AppleCare is leaps and bounds better than any other insurance you can buy for mobile or laptops.

For accessories I don’t see the point, those are effectively disposable wear items.

Ironically a large part of deciding to migrate to an iPhone from android was final frustrations with even Google purchased devices under warranty coupled with hardware quality requiring repairs. My wife’s experience with AppleCare won me over.

If nothing else it’s first party insurance. I will never purchase device insurance offered via a third party ever again. Either its first party so I’m dealing with the place I bought it or nothing at all.

mattbillenstein•57m ago
Framework Laptop + some form of Linux - MacOS keeps getting worse and the hardware exceeding hard and expensive to repair.
cyanydeez•50m ago
If they would have sprung for the AMD395+ in the latop @ 128GB, you'd have a fair comparison for AI compute.
0xedd•36m ago
HP Zbook G1a 14. OEM Linux support.
zapnuk•33m ago
Framework Laptop is more expensive than a Macbook Air with all around worse hardware. For a framework 13 I'd have to pay 1900€ with a 16GB setup. For 1450 I get a MBA with 24GB ram. Similar with a dell or lenovo who get smoked in performance comparisons.

It might still be worth it for those who hugely value open source and repairability but as for value I think its save to say that Apple is currently in a league of their own. Even if the altest os update is a flop.

Also, the Macbook has improved repairability. While its still not great its better than a few years ago.

ChuckMcM•25m ago
> Framework Laptop is more expensive than a Macbook Air with all around worse hardware.

Is it though? I'd agree the hardware is less capable but if your Macbook anything is really just one 'top case' repair away from being more expensive. RAM failure is 'motherboard replace', the display? it is similarly expensive to replace.

So I would agree that it is more expensive to purchase a Framework laptop than a Macbook laptop, but also feel it is more expensive to own a Macbook laptop than a Framework laptop. Also I just replaced the screen on my FW13 not because it was broken but because they have one with 4x the pixels on it now. That's not something I could have done with the Macbook.

wat10000•12m ago
What is the probability of those things failing during the time you have the MacBook? I've had Apple portables since they were called PowerBooks and the only problem I've had that wasn't caused by violence was a battery swelling, and that cost me something like $120 to replace, not a big deal. If you add 5% to the price, that's probably about your expected cost for repairs or premature replacements if you don't have a habit of damaging your equipment.

If'd rather not take a low risk of a big repair/replacement bill and you don't mind helping Big Fruit make a bit more of a profit, you can pay them $50-150/year (depending on model) to take that risk. Multiply that by the number of years you expect to own the device to come up with a "real" cost including repairs/replacements.

mittensc•23m ago
I can configure a 1400E framework 13 with a bring-my-own ssd + linux.

I can drop it down to 1050E without the ram if i take ram from my older laptop.

Upgrading or fixing this is very easy. RAM/SSD i can take with me over multiple generations of a laptop.

I can't do that on a macbook, if anything breaks there (screen, ssd, ram, keyboard, battery bulging...) I might as well buy another.

Then there's the issue of macos... you're stuck with it, if you don't like it, it's a dealbreaker.

There's also issue of waste... I can make a router/firewall from an old framework mobo. I can't do that with a macbook.

bigyabai•14m ago
It's not just Tahoe; macOS is simply insufferable for many users. You can pitch Apple Silicon to gamers, warship captains or datacenter users, but they won't care when the dust settles. It's a device for people that want a Mac, and if you want a PC, server or homelab then you gotta get different hardware. It's entirely a software limitation, imposed by Apple.

I don't value open source or repairability that much. I just want to develop server software, and on macOS I always end up with the same janky VM-based workflow I suffer through on Windows. On the desktop I have no reason to waste my time with macOS, and I don't use a laptop often enough to justify reincorporating macOS into my life.

chad_strategic•55m ago
Apple has provided money to the White House East Wing Remodeling Project.

I feel go not contributing to that project.

throwaway27448•43m ago
Name me an american tech company that isn't complicit in the fascist project. I bet you they don't produce laptops
fsflover•31m ago
Purism
burgerone•30m ago
"Made in america" is dead.
bigyabai•30m ago
System76
VladVladikoff•51m ago
Looks like it’s possible to replace just the keyboard https://m.youtube.com/watch?v=SeSQ0DpG1HA&t=907s&pp=2AGLB5AC...
throwaway27448•45m ago
It is. It's simply expensive.
mosselman•34m ago
No, a new keyboard is between 12 and 50 euros depending on where you get it, the video is the missing piece.
mememememememo•48m ago
> mapped capslock + J K L I

you need to visit the confessional for that

ebbi•48m ago
Cautiously optimistic, given the repairability of the MacBook Neo keyboard, that this design will make it to the rest of their laptops when the refreshed designs are released (next year?).
julienreszka•47m ago
>Here’s hoping governments regulate laptop manufacturers to actually make repairable machines in the future.

if you thing government regulation will help you you are lying to yourself that's not how the world works

Fargren•34m ago
Government regulation has mandated USB-C in all devices, which helps me every day. Just to name something in the realm of what the article is about.
bigyabai•28m ago
If you think Apple is incapable of designing repairable keyboards, then I'd like to know how Lenovo figured it out: https://www.ifixit.com/Guide/Lenovo+ThinkPad+T480+Keyboard+R...
tim-tday•33m ago
I just had the most horrendous Apple repair experience. In standard warranty with Apple care. Would NOT authorize a mail in repair. Would only authorize walk in to my local shitty Apple authorized third party repair center who were unable / unwilling to reproduce.

Fought with them for weeks. Escalated. They lied and said they were doing a no cost replacement. Had to fight the charge. Then they lost my return.

So much so that I’ve started switching to Linux and de-googled phone. (Switching off of iPhone just to go to google seems like the greater of evils)

The non Apple ecosystem is much more mature than last I checked but still irritating. De googling was my biggest challenge. Getting a viable replacement for Mac OS was the easy part.

crazygringo•15m ago
What was the problem? If the local repair center couldn't reproduce it, what was going on?

And what do you mean they lost your return? Like it got delivered and then it was lost? Surely they gave you a working unit at that point?

I've had a bunch of experiences with Apple repair and always always been fast and great. I mean, they're definitely the best service of literally any corporation I've dealt with, by far. Sometimes you get unlucky I guess with a particular rep or something hard to reproduce, but it sounds like you got extremely unlucky? It definitely isn't representative in my experience, not even close.

relium•31m ago
My MacBook Pro M1 keyboard broke too and Apple wanted $900 to replace it. I bought a $30 replacement on Amazon and started replacing it myself. Unfortunately the repair was a bit too complicated for me, but luckily one of my co-workers had more patience and replaced it for some beer.

This video is a good overview: https://www.youtube.com/watch?v=pGmMpEEP5ls

linsomniac•29m ago
Does anyone know if this is covered under the Apple Care plans? My 16" M1 MBP keyboard has been no problem, I'm just curious. Not saying that negates the issue.

Unfortunately, AFAICT, these repairability issues are largely due to the move to thinner and lighter laptops. Replacing my MILs Microsoft Surface tablet was a pain in the butt. Had to cut the case open and tape it back together. But that thing was insanely small and light. My MIL liked it because she has a lot of trouble carrying anything very heavy.

mananaysiempre•24m ago
Keyboards on MacBook Pros have been riveted since at least 2014. That doesn’t necessarily disprove your argument, but it does move the “thin and light” bar farther back than one would expect from the phrasing.
carlosjobim•28m ago
Swedes many times have a defeatist attitude towards companies and authorities, and expect that they will never get any help unless they have a right to it (from warranties or such).

The author doesn't mention ever contacting Apple to get his keyboard fixed. Maybe he could have gotten pleasantly surprised?

"Here’s hoping governments regulate laptop manufacturers to actually make repairable machines in the future."

However, this quote is not a surprise at all, and goes perfectly in line with Swedish philosophy. And the philosophy of this message board as well.

stkhlm•11m ago
The author isn't Swedish. I've known him for 18 years. Not sure where this comes from.
MostlyStable•28m ago
>Here’s hoping governments regulate laptop manufacturers to actually make repairable machines in the future.

No, this is a bad solution. If you want a repairable machine, buy one. They exist. Others have already mentioned Framework, but there are other options that aren't that far down the spectrum either.

One of the things macbook users praise the most is "build quality", which often means the solidity of the device, lack of flex, etc. These quality features are, in part, achieved by the same choices that make it hard to repair. Ease of repair and "build quality", are to some degree (although not entirely) tradeoffs against each other.

I say this as a framework owner who would never buy something as irreparable as a macbook. Regulation is not the answer here.

wvenable•14m ago
> No, this is a bad solution.

You didn't say why this is a bad solution. The government mandates that cars get safer every year and fatalities are down 78% from the 1960s. Whenever government regulates things to benefit people, people tend to benefit.

> One of the things macbook users praise the most is "build quality", which often means the solidity of the device, lack of flex, etc.

It seems like the Macbook Neo has a lot of those properties as well for a very inexpensive device that is extremely easy to repair.

internet2000•10m ago
> It seems like the Macbook Neo has a lot of those properties as well for a very inexpensive device that is extremely easy to repair.

It's slightly worse, slightly more flex, thicker and heavier vs an Air in spite of having a smaller battery and more empty space. It's all trade offs.

If you want repairable, please buy a Framework or Lenovo. Backseat industrial designing through legislation is not the answer.

wvenable•8m ago
> Backseat industrial designing through legislation is not the answer.

Again, why not? It's not mandating design, just minimal standards for repairability that should be obvious. If Framework and Lenovo can do it and Apple can do it on a $600 laptop, why can't everyone do it?

bonyt•28m ago
I replaced the keyboard MacBook Air M1 keyboard with a $20 model from Amazon and it's been going strong for a full year. I had spilled ginger ale on the original.

The board is riveted in, but there are enough screws to hold the replacement in place. Removing the board is a shockingly violent process, but it worked for me.

Keyboard: https://www.amazon.com/dp/B0CQBVMM3X (price has gone up).

Video of rivets breaking: https://i.tonybox.net/9f2083b218d5.mp4 (you can see I missed a screw and slightly cut my hand here too).

TobiasBerg•13m ago
Thanks for posting, I might attempt this if I feel brave enough one day! Mind if I link to this from the post? Could help someone in the future

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