The specific issue: Stripe has stated they will reverse payments to all customers within 5 days — not just disputed ones. We have delivery proof for 37,938 successfully completed jobs. These are customers who received the service and never complained. Stripe is returning their money anyway. Stripe support confirmed in writing: "If a balance still remains after eligible payments have been refunded, it will not be made available to you." Current balance: 803,043 SEK (~$85,000 USD) Being fully transparent about why we had disputes:
Our Stripe webhook handler was rate-limited by Cloudflare (429 errors), causing some customers not to receive credits after payment. Fixed immediately, every affected customer resolved same day. Our infrastructure provider went down unexpectedly, causing a 25-hour outage. We built a recovery system, communicated to all customers, and resolved every case.
We acknowledge these caused disputes. We have resolved all of them. What we have done:
Submitted formal appeal to Stripe with full documentation Filed complaint with FSPO (Irish Financial Services and Pensions Ombudsman) — acknowledged, case reference sco_UEX3UIwJO1BI2P Stripe complaints team has opened a formal investigation (case: sco_UEX3UIwJO1BI2P) Contacting lawyers today regarding PSD2 implications
On legitimacy concerns raised in previous thread: We are registered in Sweden (VAT: SE070322571401). We use a Gmail support address and lack a "who we are" page — fair criticism, we are formalizing as we convert to aktiebolag (Swedish LLC). Our Stripe account ID acct_1SQrls7Qarh4FjWe can be verified by any Stripe employee. Has anyone navigated Stripe reversing completed transactions in the EU? Any contacts at Stripe who handle these escalations?
aurareturn•1h ago
pixel_popping•27m ago