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Netflix must refund customers for years of price hikes, Italian court rules

https://arstechnica.com/gadgets/2026/04/netflix-ordered-to-refund-subscribers-up-to-e500-for-unlawful-price-hikes/
28•xbmcuser•4h ago

Comments

lashull•3h ago
Can you already describe this as a current trend, court rulings against big tech? Like the jury decisions against instagram / meta last week and so on.
amarcheschi•1h ago
No, I read part of the full sentence in italian and as far as I can understand, the tribunal contests not the fact (increasing prices), but the way that it was done which is unlawful. They also contest other things, for example, you have to say the legal words "modifica unilaterale del contratto" when changing the contract, which makes it clear you're getting screwed one way or another by the way. In this case Netflix wrote to the users "updating plan price" which is much more ambiguous and not as clear as the above saying. It is ridiculous to not know about this, because everybody here knows they're the keywords you read when somebody is raising the price of some service. Let alone a poor big tech that couldn't know they had to specify the legal phrasing.

For similar reasons, many more points of the consumer association were rejected, because Netflix in those cases fulfilled the requirements of the consumer protection code in its tos

lschueller•1h ago
Learned something new. Thank you! This phrasing indeed sounds like profound legal knowledge in this particular country. Quite surprising to miss on that as such a big company. Looks a bit like US legals were overconfident, or they did not have legal reps in Italy.
heavenlyblue•57m ago
Wouldn't that be the case for some US states?
conartist6•2h ago
> Per Italian law, price increases that Netflix has issued or will issue beyond April 2025 are legal. At that time, Netflix adjusted its terms to state that contract terms could one day change due to technological, security, or regulatory needs, to clarify clauses, or to provide changes to the service, Il Sole 24 Ore reported.

That's a pretty surprising and weird set of magic words you have to say to be legal in Italy, yo

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