Fin is actually Intercom’s branded agent, so if Anthropic is using their own model for support at all isn’t clear.

This is what credit card chargebacks are for.

I didnt know that they have any useful support at all! :-D

I sent them some feedbacks one some issues, actually good ideas, and I didnt get any response so far.

This is the risk of being a consumer in the AI world - companies are running extremely lean on real humans and are deferring support to AI chatbots with no real reasoning abilities...

Also an issue with scale - for example, Google having similar issues of not handling small, isolated cases.

Hope you get your money back!

Their response time is usually around a month IME, yes.

Thinking it might be time to push for some laws to mandate companies have better systems to handle and address concerns that impact customers businesses and livelihoods.

This inability to reach and/or get things resolved through customer support channels seems endemic, and probably generally part of the enshittification trend as a whole.

I had the displeasure of interacting with that support agent earlier today and was very surprised. It's just as good as the one my ISP has.

We're meant to trust Anthropic enough to replace all of our engineers by their model for writing our software but somehow they don't trust it enough to let it handle simple customer support decisions. But shhhh, it's voluntarily nerfed just slightly bellow ASI for our safety.

Anthropic doesn't allow you to hide or unshare Projects which were shared by team members who are no longer on the team. Contacted them about this two months ago, have yet to hear from any human.

Large corporations have been downsizing on QA and CS roles since before the LLM era. For many of those companies the lack of proper QA leads to more problems for users which compounds the lack of available CS staff. It's called either enshittification or maximizing shareholder value, can't remember which.